Associate Customer Success Specialist (Friday-Monday)

Sfdbrands; Suffolk (VA); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Relocation package

Job summary

Smithfield Foods in Virginia seeks an Associate Customer Success Specialist to oversee the complete order process from entry to delivery, ensuring the highest on-time delivery and fill rates. You will work closely with the Sales and Supply Chain teams to keep customers informed and satisfied in a fast-paced environment.

The role requires a customer-focused mindset, strong communication skills, and the ability to handle high volumes while maintaining data integrity.

Qualifications

• Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Manage full life cycle of orders from entry to delivery, domestically and internationally.
• Collaborate with Supply Chain to reduce shortages and late deliveries.
• Address customer shortages, identify root causes, and propose recovery options.
• Partner with Transportation to meet truck utilization goals and provide updates to customers and brokers.
• Prioritize customer orders with Distribution Centers and Plants.
• Ensure adherence to order management policies to optimize efficiency.
• Maintain accurate Customer Master Data to avoid delays.
• Support Loss Prevention with incorrect or rejected orders.
• Build strong relationships with customers through clear communication.

Skills

Customer focus

Communication

Multitasking

Confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Have a seat at our table.

When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet.

With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction.

Training Schedule: Monday - Friday; 8:00 AM - 5:00 PM ET. Weekend Shift: Friday - Monday (4 days at 10 hours)

In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

WHAT YOU’LL DO:

• Account Management: Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
• Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
• Customer Solutions & Partnership: Address customer shortages, identify root causes, and present recovery options.
• Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
• Assist in prioritizing customer orders with Distribution Centers and Plants.
• Order Management & Efficiency: Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency.
• Maintain accurate Customer Master Data to avoid order delays.
• Support Loss Prevention with incorrect or rejected orders.
• Communication & Relationship Building: Develop strong, trusting relationships with customers through clear and timely communication.
• Handle high volumes of requests and resolve issues promptly.
• Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
• Strategic Account Growth: Promote increased order size, direct plant shipments, and other customer initiatives.
• Represent customer interests across all Smithfield departments.
• Maintain a solutions-driven approach, defusing high-pressure situations effectively.

WHAT WE’RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required. Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.

• Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
• Able to multi-task and handle competing priorities every day.
• Able to work evenings and weekends, when required.
• Able to maintain confidentiality.

OTHER SKILLS THAT MAKE YOU STAND OUT:

• Problem-solving skills with a "can-do" attitude
• Strong written and verbal communication skills.
• Accept constructive feedback and always seeking to learn
• Able to manage conflict and find constructive solutions
• Able to work well with others in a fast paced, dynamic environment.
• Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Capable of sitting for extended periods of time. Must be able to lift up to 15 pounds at times. Frequently required to sit; stand; walk; reach with hands and arms. Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception. Able to travel when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IndSPR-Corp Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.

Relocation Package Available

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

At Smithfield, good food starts with good people. "Good food. Responsibly.®" is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities. Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.

Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more. Our company invests in your future.

We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs.

Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered inSmithfield, Virginia,since 1936,Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world.

For more information, visit www.smithfieldfoods.com.

We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities.

Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others.

For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.