Tools & Accessories Sales Support Specialist

Altec; Clarksburg (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

Altec is seeking a Tools & Accessories Sales Support to assist Altec Supply Account Managers with price quotes, order entry, and technical product support. The role involves handling quotes, updating account histories, coordinating with sales and warehouse teams, and resolving billing inquiries to ensure on-time shipments.

The ideal candidate will have a High School Diploma or GED (Bachelor’s preferred) and 2+ years in customer service or sales support, with strong communication and detail

Qualifications

• Excellent written and verbal communication skills.
• Above average attention to detail.
• Ability to prioritize work and meet deadlines.
• Customer service oriented.
• Ability to handle stress and deadlines.

Responsibilities

• Prepare price quotes, order entry, and technical support for customers and Account Managers.
• Maintain account history for each order.
• Support outside sales team.
• Maintain customer and competitor history files.
• Assist in tracking shipments and other customer inquiries such as back orders or billing discrepancies.
• Work directly with customers to obtain billing information, price quotes, and orders while covering for Account Managers.
• Work with warehouse personnel to ensure critical orders ship on time.
• Handle/answer calls routed from the Call Center.
• All other duties as assigned.

Skills

Communication

Attention to detail

Time management

Customer service

Sales support

Education

High School Diploma or GED

Bachelor’s Degree preferred

Job description

Altec is seeking a Tools & Accessories Sales Support to assist Altec Supply Account Managers with price quotes, order entry, and technical product support. The role involves handling quotes, updating account histories, coordinating with sales and warehouse teams, and resolving billing inquiries to ensure on-time shipments.

The ideal candidate will have a High School Diploma or GED (Bachelor’s preferred) and 2+ years in customer service or sales support, with strong communication and detail