Tools & Accessories Sales Support II

Altec Industries, Inc; Clarksburg (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Altec Industries, Inc. is seeking a Tools & Accessories Sales Support to assist Supply Account Managers with price quotes, order entry, and technical product support. The role involves maintaining order histories and supporting the outside sales team in a fast-paced environment.

Responsibilities include coordinating with warehouse for on-time shipments, handling inquiries, and managing billing discrepancies. Strong communication and organizational skills are essential for success in this role.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum of two years industry-specific or customer service experience.
• Excellent written and verbal communication skills required.

Responsibilities

• Prepare price quotes, order entry, and technical support for customers and Account Managers.
• Maintain account history for each order.
• Support outside sales team.
• Maintain customer and competitor history files.
• Assist in tracking shipments and other inquiries such as back orders or billing discrepancies.
• Work with customers to obtain billing information, quotes, and orders.
• Coordinate with warehouse to ensure critical orders ship on time.
• Handle calls routed from the Call Center.
• All other duties as assigned.

Skills

Attention to detail

Deadline management

Communication skills

Customer service

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

MS Office

Job description

Why Join Altec?

The Tools & Accessories Sales Support will assist Altec Supply Account Managers with price quotes, order entry, and technical product support.

MAJOR RESPONSIBILITIES:

• Prepare price quotes, order entry, and technical support for customers and Account Managers
• Maintain account history for each order
• Support outside sales team
• Maintain customer and competitor history files
• Assist in tracking shipments and other customer inquiries such as back orders or billing discrepancies
• Work directly with customers to obtain specific billing information, price quotes, and orders while covering for Account Managers
• Work with warehouse personnel to ensure critical orders ship on time
• Handle/answer calls routed from the Call Center
• All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Minimum of two years industry specific or Customer Service required
• Above average attention to detail required
• Proven ability to prioritize work and meet tight deadlines required
• Excellent written and verbal communication skills required
• PC skills using spreadsheet, word processing, and other office management applications required
• Two years successful experience in a related sales position preferred

OTHER POSITION SPECIFICATIONS:

• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Requires sensitivity to cultural traditions and practices when dealing with foreign countries
• Travel 0-25%

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.