Technical Tooling Sales Solutions Specialist

Wilson Tool Canada; White Bear Lake (MN); On-site; USD 3,542,000 - 5,625,000; Full time

Job summary

Wilson Tool International is seeking a customer service professional to manage orders, quotes, and customer inquiries in a technically demanding role within the Press Brake tooling industry.

The position emphasizes understanding complex tooling solutions, communicating with customers across channels, and coordinating with internal teams to ensure accurate tooling recommendations and timely delivery.

Qualifications

• College degree in Engineering, Business, Communications or related.
• Strong mechanical ability.
• Customer service work experience.
• Strong interpersonal communications skills.
• Ability to communicate clearly, effectively, and professionally with customers and co-workers.
• Ability to proficiently speak, read, and write in English.
• Ability to communicate technical product and manufacturing related information.
• Strong computer skills and proficiency in Word, Excel, and Outlook.

Responsibilities

• Understand and communicate complex and technical tooling solutions for our customers.
• Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
• Communicate with customers via phone, email, fax, or face to face with all aspects of their account and orders.
• Assist customers with questions and problems to be able to provide them with the best tooling solutions.
• Review customer applications and prints to determine the correct tooling solution that best serves the customer.
• Check delivery information, calculations, and initial engineering of special jobs; check all details of write-ups.
• Provide support to co-workers, outside sales agents, designers, and outside distributors.
• Process customer mail and file paperwork.
• Additional duties as assigned by supervisor.

Skills

Customer service experience

Interpersonal communications

English proficiency

Technical product communication

Microsoft Office (Word, Excel, Outlook

Education

College degree in Engineering, Business, Communications or related

Tools

SAP ERP system

Microsoft Office

Job description

Wilson Tool International is seeking a customer service professional to manage orders, quotes, and customer inquiries in a technically demanding role within the Press Brake tooling industry.

The position emphasizes understanding complex tooling solutions, communicating with customers across channels, and coordinating with internal teams to ensure accurate tooling recommendations and timely delivery.