Customer Service Representative

DRILLING TOOLS MASTER; Texas; On-site; USD 42,000 - 58,000; Full time

Job summary

Drilling Tools International, Inc. is seeking a Customer Service Representative to bridge production and customers, processing tool orders and communicating in-process status.

The role coordinates Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE teams to meet delivery requirements while maintaining safety and quality compliance. The CSR will handle order preparation, shipping, inspection, and accurate billing paperwork, while interfacing with vendors and customers on

Qualifications

• GED or High School Diploma required.
• 1-5 years CSR experience preferred.
• Technical aptitude required.
• Strong communication and organizational skills.
• Forklift certification required; loader certification preferred.

Responsibilities

• Interact daily with operations and sales to confirm resources for production.
• Lead the tool order lifecycle from order through billing.
• Communicate with vendors, customers, expeditors, technicians, and the operations manager.
• Understand API/Q1 quality systems standards.
• Coordinate NDE work per nondestructive examination standards.
• Record customer requests accurately and completely.
• Lead safety topics and conduct safety meetings.
• Inventory supplies and place orders as needed.
• Utilize loader for staging tools and heavy equipment.
• Other duties as assigned.

Skills

Technical aptitude

Coordination

Communication

Organizational skills

Forklift operation

Education

GED or High School Diploma

Technical background

Tools

Loader

Microsoft Office

Job description

The Customer Service Representative (CSR) is responsible for receiving, reviewing, and processing customer tool orders. CSR are the liaison between DTI production and the customer for communicating the In-Process status of customer orders. Duties include managing the workload of the Tool Expeditors, Service Technicians, Machinists, Welders, QA/QC and NDE personnel to meet requested delivery requirements. Duties will also include communicating with customers any Non-Conformance concerns and reporting those concerns to the Quality Manager. They are required to adhere to all safety and quality policies implemented by Drilling Tools International, Inc. This is a salary exempt position.Education:GED or High School Diploma, Technical background preferred.Experience:1-5 years previous CSR experience or in-house CSR trainee program preferred.Computer experienceKey Responsibilities/Essential Functions of the Position:Daily interact with operations and sales staff and confirm resources for operation and production are available.Leads employees through the entire rental procedure from tool order, order preparation, order shipment, order return, tool inspection and repair, and accurate and prompt billing paperwork processing for timely billing.The ability to communicate with vendors, customers, expeditors, technicians, and the operations manager all needs for product realization.The ability to work with and understand the multiple specifications for Rotary Drill Stem Elements.The ability to work with and understand all aspects of the API/Q1 Specification for Quality Systems StandardThe ability to understand and coordinate NDE work under the requirements of nondestructive examination standards.The ability to accurately record customer requests and requirements.Lead and/or present safety topics and conduct safety meetings.Inventory supplies and order as necessary.Other duties as assigned.Utilizes loader for stagging tools and heavy weight equipment.Qualifications:Technical AptitudeCoordination skills working with schedules on multiple projects.Ability to communicate on technical issues.Strong organizational judgment.Ability to successfully work with people in all areas of the organization.Certified to drive a forklift and for the Northern Winter District will also need certification to drive a loaderComputer skills and an Aptitude to expand on computer skills.