Tokyo-Based AI-Driven Customer Engineer | Architect & Advisor

Cloudflare; United States; Hybrid; USD 78,000 - 143,000; Full time

Job summary

the company in Tokyo, Japan is seeking a Customer Engineer to drive the technical go-to-market strategy and own the technical relationship from discovery through long-term adoption and expansion.

You will operate as a quota-carrying technologist within the GTM organization, using AI-augmented workflows to automate routine tasks and focus on high-value architectural design and measurable business outcomes.

Qualifications

• Experience in a customer-facing technical role or solutions engineering.
• Broad technical expertise across web security, networking, cloud, and enterprise architecture.
• Proven track record in quota-driven or revenue-aligned environments.
• Strong ability to communicate complex concepts to executives.

Responsibilities

• Lead technical discovery, build bespoke architectures, and present demos/PoCs.
• Maintain long-term technical relationships across the customer lifecycle.
• Align customer goals with our product roadmap and drive adoption.
• Run QBRs and identify cross-sell opportunities based on product usage.

Skills

Customer-facing

Technical depth

Commercial mindset

Communication

Job description

the company in Tokyo, Japan is seeking a Customer Engineer to drive the technical go-to-market strategy and own the technical relationship from discovery through long-term adoption and expansion.

You will operate as a quota-carrying technologist within the GTM organization, using AI-augmented workflows to automate routine tasks and focus on high-value architectural design and measurable business outcomes.