TOC Systems Technician – 24/7 Monitoring & Incident Response

General Dynamics Information Technology, Inc.; North Bethesda (MD); On-site; USD 41,000 - 47,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks a Systems Technician for NIH CIT to provide eyes on glass monitoring, issue verification, and escalation support across a 24x7 environment. You will engage with network operations, analyze logs, and assist in incident communications and outage reports.

The role emphasizes collaboration, documentation, and proactive problem management, with on-site work in Bethesda, MD and varied shift coverage as needed.

Qualifications

• AA/AS or the equivalent experience and three years experience.
• Minimum of three years experience working in a help desk / service desk, customer service, or NOC environment.
• Minimum of three years IT experience, including a solid understanding of networking and/or network monitoring tools.

Responsibilities

• Provide eyes on glass monitoring using various monitoring tools.
• Investigate and verify alerts and reported issues.
• Escalate issues to the Tier 2 network operations team when necessary.
• Access devices and analyze graphing.
• Review device logs documentation and analysis.
• Perform Firewall Utilization Monitoring.
• Perform real time monitoring of vital TIC connections.
• Provide general event management and communications management support for the NIH.
• Support a 24x7 system monitoring service to proactively identify and assess problems before the customer reports them.

Skills

Help desk services

Help desk support

IT help desk

Education

AA/AS or equivalent

Tools

Splunk

Grafana

SiteScope

SCOM

SL1

xMatters

Job description

General Dynamics Information Technology, Inc. seeks a Systems Technician for NIH CIT to provide eyes on glass monitoring, issue verification, and escalation support across a 24x7 environment. You will engage with network operations, analyze logs, and assist in incident communications and outage reports.

The role emphasizes collaboration, documentation, and proactive problem management, with on-site work in Bethesda, MD and varied shift coverage as needed.