Systems Administrator Technician _TS/SCI with Polygraph

General Dynamics Information Technology; Aurora (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility support

Professional growth with paid certs

Access to cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Systems Administrator Technician to support Tier 2 O&M hardware for critical IT environments on a customer site.

You will maintain desktops, servers, VoIP, video conferencing, and related hardware, perform troubleshooting, and coordinate incident resolution with customers. This role requires US citizenship and a TS/SCI with polygraph clearance.

Qualifications

• 1+ years of related experience.
• Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered: CompTIA Security+ CE is the minimum certification.
• Security Clearance Level: TS/SCI with Polygraph
• Location: On Customer Site
• US Citizenship Required

Responsibilities

• Perform hardware installation, maintenance and troubleshooting of IT services.
• Maintain current technical knowledge to resolve complex issues.
• Troubleshoot and resolve incidents and changes to meet timelines.
• Provide customer-facing support and communicate incident status effectively.
• Collaborate with internal/external customers and service providers.
• Participate in special projects and process improvements.

Skills

Desktop computers

Thin clients

Servers

VoIP phones

Video conferencing

Cabling standards

Systems administration

Testing equipment

ITIL best practices

Education

CompTIA Security+ CE

TS/SCI with Polygraph

Technical Training, Certification(s) or Degree

Job description

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity.

At GDIT, people are our differentiator. Our Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Technical Training, Certification(s) or Degree

Required Experience:

• 1+ years of related experience
• Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification.
• As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.
• Security Clearance Level: TS/SCI with Polygraph
• Location: On Customer Site
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays.