Tobacconist & Guest Experience Specialist

Casa-De-Montecristo; Paramus (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Casa de Montecristo in Paramus, NJ is seeking a Sales Associate to deliver world-class guest experiences in our humidor and lounges while driving store performance.

You will build relationships with customers, demonstrate product knowledge, and represent the Casa de Montecristo brand as a trusted tobacconist. Flexible scheduling including nights, weekends, and holidays is required to support peak periods and team success.

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to changing conditions with energy.

Responsibilities

• Provide world-class guest experiences in the humidor and lounges through exemplary service.
• Build relationships with customers and communicate product features and promotions.
• Drive sales and KPI results as a brand ambassador.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and execute corporate initiatives efficiently.

Skills

Customer service

POS/Computer skills

Interpersonal skills

Team player

Sales-driven

Cigar knowledge

Flex schedule

Brand ambassador

Tools

POS system

Job description

Casa de Montecristo in Paramus, NJ is seeking a Sales Associate to deliver world-class guest experiences in our humidor and lounges while driving store performance.

You will build relationships with customers, demonstrate product knowledge, and represent the Casa de Montecristo brand as a trusted tobacconist. Flexible scheduling including nights, weekends, and holidays is required to support peak periods and team success.