To Go Operations Leader — Retail & Customer Experience

Food Lion; Edgemere (MD); On-site; USD 24,000 - 36,000; Full time

Job summary

Food Lion in Edgemere, MD is seeking a Food Lion To Go Operations Manager to lead the To Go team, hire and coach associates, and ensure high levels of customer service across all departments.

You will schedule staff, monitor performance, control expenses, and partner with department managers to keep shelves stocked and orders fulfilled efficiently. The role also requires ensuring safety, completing CBT training, and upholding store policies while driving store goals.

Qualifications

• Bachelor-level knowledge of store operations is not required but equivalent experience is preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to lead and manage a team and apply training effectively.

Responsibilities

• Manages the Food Lion To Go operations, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Controls store's expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
• Observes and corrects all unsafe conditions that could cause associate or customer accidents
• Records and reports all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Skills

People leadership

Customer service

Store operations knowledge

Communication skills

Training and development

Scheduling

Education

High school diploma or equivalent

Job description

Food Lion in Edgemere, MD is seeking a Food Lion To Go Operations Manager to lead the To Go team, hire and coach associates, and ensure high levels of customer service across all departments.

You will schedule staff, monitor performance, control expenses, and partner with department managers to keep shelves stocked and orders fulfilled efficiently. The role also requires ensuring safety, completing CBT training, and upholding store policies while driving store goals.