To Go Operations Lead - Customer-Centric Retail Leadership

Food Lion; Pembroke (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Food Lion Pembroke, NC is seeking a Store Leader to direct Food Lion To Go operations and supervise department associates. You will hire, train and develop staff, manage schedules, and ensure orders are fulfilled efficiently while upholding customer service standards.

The role requires strong leadership, excellent communication skills, and a focus on store performance and customer satisfaction. Local regulations and safety standards are part of daily practice.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.

Responsibilities

• Manages Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance and conduct timely performance appraisals for direct reports.
• Maintain effective work schedules to meet online order traffic and minimize customer inconvenience.
• Provide leadership to promote our Guiding Principles and core values.
• Support achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle stock issues.

Job description

Food Lion Pembroke, NC is seeking a Store Leader to direct Food Lion To Go operations and supervise department associates. You will hire, train and develop staff, manage schedules, and ensure orders are fulfilled efficiently while upholding customer service standards.

The role requires strong leadership, excellent communication skills, and a focus on store performance and customer satisfaction. Local regulations and safety standards are part of daily practice.