To-Go Operations Leader — Online Grocery

Food Lion; Greer (SC); On-site; USD 65,000 - 85,000; Full time

Job summary

Food Lion in Greer, SC is seeking a Front End operations leader responsible for managing the Food Lion To Go program, hiring and training department associates, and ensuring smooth online order fulfillment.

The role emphasizes strong leadership, adherence to safety and quality standards, budget targets, daily scheduling, and delivering friendly customer service while maintaining store appearance and regulatory compliance.

Qualifications

• High school graduate or equivalent.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements.
• Must be accredited as a Certified Food Safety Manager or obtain accreditation within 90 days.

Responsibilities

• Manages the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports.
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time.
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly.
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items.
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
• Controls store's expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS).
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations.
• Observes and corrects all unsafe conditions that could cause associate or customer accidents.
• Records and reports all associate and customer accidents in accordance with established Food Lion procedures.
• Ensures compliance with local, state and federal regulations.
• Adheres to all company guidelines, policies and standard practices.
• Maintains security standards.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Skills

Team leadership

Store operations

Customer service

Communication skills

Problem solving

Food safety

Education

High school diploma

Tools

POS systems

Hand held devices

Job description

Food Lion in Greer, SC is seeking a Front End operations leader responsible for managing the Food Lion To Go program, hiring and training department associates, and ensuring smooth online order fulfillment.

The role emphasizes strong leadership, adherence to safety and quality standards, budget targets, daily scheduling, and delivering friendly customer service while maintaining store appearance and regulatory compliance.