To-Go Operations Lead, Retail Front End

Food Lion; Winston-Salem (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Food Lion in Winston-Salem, NC is seeking a Food Lion To Go Operations Supervisor to lead online order fulfillment, scheduling, training, and performance management for the Front End team. You will drive service quality, supervise associates, and manage schedules to meet customer demand.

Role requires strong leadership, retail operations knowledge, and a focus on safety, budgeting, and process improvement. This position emphasizes exceptional customer service and team development within our

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Accreditation as a Certified Food Safety Manager or willingness to obtain within 90 days.

Responsibilities

• Manages the Food Lion To Go operations, including hiring, training and developing department associates.
• Supervise performance of department duties and provides ongoing performance management and appraisals.
• Maintain effective work schedules for To Go associates to meet online order traffic.
• Provide leadership to promote a culture aligned with Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Partner with department managers to ensure fresh orders and handle out-of-stocks properly.
• Ensure returns-to-stock items are handled promptly, especially refrigerated items.
• Model outstanding customer service and use product knowledge to meet customer expectations.
• Control store expenses through proper ordering and supplies management.
• Understand and utilize company tools and systems including ACIS, scheduling, and inventories.
• Ensure department appearance, safety, sanitation and compliance with regulations.

Skills

Team leadership

Store operations

Interpersonal skills

Organizational skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Handheld computers

Job description

Food Lion in Winston-Salem, NC is seeking a Food Lion To Go Operations Supervisor to lead online order fulfillment, scheduling, training, and performance management for the Front End team. You will drive service quality, supervise associates, and manage schedules to meet customer demand.

Role requires strong leadership, retail operations knowledge, and a focus on safety, budgeting, and process improvement. This position emphasizes exceptional customer service and team development within our