To-Go Operations Lead

Food Lion; Kernersville (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Food Lion is seeking a Front End To Go Supervisor in Kernersville, NC to lead the To Go operations, coordinate online orders, and drive excellent customer service. You will hire and coach team members, ensure accurate scheduling, and partner with managers to meet store goals.

The role emphasizes strong leadership, adherence to safety standards, and achieving budgeted results while fostering a positive, service‑oriented work environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience leading and managing a team.
• Strong knowledge of store operations and merchandising.
• Excellent interpersonal and customer service skills.
• Willingness to learn multiple tasks and use technical systems.
• Must be able to obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Hire, train and develop Food Lion To Go department associates.
• Supervise duties and conduct performance appraisals for direct reports.
• Plan effective work schedules to meet online order traffic.
• Lead a customer service focused environment aligned with company values.
• Assist in achieving budgeted financial and operating results.
• Ensure proper handling of fresh orders and perishables.
• Maintain department appearance, safety, sanitation standards.
• Manage scheduling, sales projections and inventory controls.

Skills

Team leadership

Customer service

Store operations

Interpersonal skills

Communication

Education

High school diploma

Tools

ACIS

CAO

Scheduling software

Job description

Food Lion is seeking a Front End To Go Supervisor in Kernersville, NC to lead the To Go operations, coordinate online orders, and drive excellent customer service. You will hire and coach team members, ensure accurate scheduling, and partner with managers to meet store goals.

The role emphasizes strong leadership, adherence to safety standards, and achieving budgeted results while fostering a positive, service‑oriented work environment.