To Go Operations Lead (Online Orders)

Food Lion; Mocksville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Mocksville is seeking a Front End Supervisor to manage the Food Lion To Go operations, hire and develop department associates, and ensure outstanding customer service. The role requires scheduling, coaching, training and using store tools to meet online order demand while maintaining freshness and safety standards.

The position emphasizes leadership, cost control, and collaboration with department managers to meet budgeted results and customer satisfaction goals in a busy retail

Qualifications

• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• Ability to manage front-end operations and schedules.

Responsibilities

• Lead Food Lion To Go operations and staff within the store.
• Hire, train and develop department associates and conduct performance reviews.
• Create effective work schedules to meet online order demand and minimize customer impact.
• Provide leadership to promote company values and achieve budgets and KPIs.
• Coordinate with department managers on fresh orders and out-of-stock handling.
• Ensure proper handling of returned items and maintain sanitation and safety standards.
• Utilize company tools and reports for scheduling, ordering and performance monitoring.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Food Lion in Mocksville is seeking a Front End Supervisor to manage the Food Lion To Go operations, hire and develop department associates, and ensure outstanding customer service. The role requires scheduling, coaching, training and using store tools to meet online order demand while maintaining freshness and safety standards.

The position emphasizes leadership, cost control, and collaboration with department managers to meet budgeted results and customer satisfaction goals in a busy retail