To-Go Operations Lead: Customer Experience

Food Lion; Morganton (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Food Lion in Morganton, NC is seeking a leader to oversee Food Lion To Go operations, directing store associates and delivering high levels of customer service.

You will supervise hiring, training, scheduling, and performance management while ensuring efficient online order fulfillment and adherence to safety and quality standards.

This role partners with department managers to maintain fresh stock, control costs, and uphold Food Lion's guiding principles and operational goals.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage the Food Lion To Go operations, including hiring, training and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of online orders to minimize customer inconvenience, including assigning activities to associates during idle time
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
• Support the achievement of budgeted financial and operating results
• Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
• Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Controls store's expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
• Observes and corrects all unsafe conditions that could cause associate or customer accidents •Records and reports all associate and customer accidents in accordance with established Food Lion procedures
• Ensures compliance with local, state and federal regulations
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Skills

Lead a team

Customer service

Store operations

Interpersonal skills

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS systems

Job description

Food Lion in Morganton, NC is seeking a leader to oversee Food Lion To Go operations, directing store associates and delivering high levels of customer service.

You will supervise hiring, training, scheduling, and performance management while ensuring efficient online order fulfillment and adherence to safety and quality standards.

This role partners with department managers to maintain fresh stock, control costs, and uphold Food Lion's guiding principles and operational goals.