To‑Go Guest Experience Specialist — Flexible Schedule

Firebirds Wood Fired Grill; Peoria (IL); On-site; USD 16,531 - 22,041; Full time

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver warm hospitality and ensure every off-premise order is prepared with the same care as dine-in service. You’ll greet guests, enter orders in the POS, process payments, and keep the To-Go area organized while coordinating with the Front of House team.

18+ years old, able to stand 8+ hours, and have reliable transportation. This role is on-site with growth opportunities and a commitment to equal opportunity employment.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Ability to maintain positive working relationships with all team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Excellent communication

Mathematical calculations

Stand for 8+ hours

Lift up to 25 pounds

Guest-oriented mindset

Reliable transportation

18+ years old

Tools

POS system

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver warm hospitality and ensure every off-premise order is prepared with the same care as dine-in service. You’ll greet guests, enter orders in the POS, process payments, and keep the To-Go area organized while coordinating with the Front of House team.

18+ years old, able to stand 8+ hours, and have reliable transportation. This role is on-site with growth opportunities and a commitment to equal opportunity employment.