To-Go Experience Specialist | Flexible Schedules

Firebirds Wood Fired Grill; Brook Hollow (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedules

Medical benefits

Paid time off

Discounted meals

Training & development

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to ensure exceptional off-premise orders match the in-restaurant experience. You will greet guests, prepare and review orders, and manage payments with a friendly, professional approach.

The role emphasizes accurate communication, efficient pickup, and teamwork with the Front of House staff. Flexible schedules and opportunities for growth are offered as the company expands.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to stand 8 hours or more per day.
• Ability to bend, kneel, and lift items up to 25 pounds.
• Guest-oriented mindset and patience.
• Maintain positive working relationships with team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to meet guest expectations before pickup.
• Enter orders and process payments using the POS system.
• Maintain a clean, organized To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly with leadership involvement.
• Ensure every guest leaves feeling appreciated.

Skills

Communication skills

Math skills

Physical stamina

Guest-focused

Teamwork

Safety & cleanliness

Mobility

Tools

POS system

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist to ensure exceptional off-premise orders match the in-restaurant experience. You will greet guests, prepare and review orders, and manage payments with a friendly, professional approach.

The role emphasizes accurate communication, efficient pickup, and teamwork with the Front of House staff. Flexible schedules and opportunities for growth are offered as the company expands.