To-Go Hospitality Specialist — Flexible Hours

Firebirds Wood Fired Grill; Erie (Erie County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedules

Competitive wage

Growth opportunities

Training program

Medical benefits

Paid time off

Discounted meals

Job summary

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver the same level of hospitality for off-premise orders as in-dining experiences. You will greet guests, ensure order accuracy, process payments, and keep the To-Go area stocked, while collaborating with the Front of House team to provide smooth service.

The role emphasizes flexible schedules, training, and opportunities for advancement, with benefits for eligible team members and a focus on building hospitality expertise.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Guest-oriented mindset and ability to maintain positive relationships with team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirement for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication

Math

Stamina

Guest focus

Reliability

Age 18+

Job description

Firebirds Wood Fired Grill is seeking a To-Go Specialist to deliver the same level of hospitality for off-premise orders as in-dining experiences. You will greet guests, ensure order accuracy, process payments, and keep the To-Go area stocked, while collaborating with the Front of House team to provide smooth service.

The role emphasizes flexible schedules, training, and opportunities for advancement, with benefits for eligible team members and a focus on building hospitality expertise.