To-Go Experience Specialist

Firebirds Wood Fired Grill; Chandler (AZ); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Flexible schedules

Competitive hourly wage

Growth opportunities

Training & development

Medical benefits & PTO

Discounted meals

Job summary

Firebirds Wood Fired Grill in Chandler is seeking a To-Go Specialist to ensure every off-premise order is prepared with the same care and hospitality as in-restaurant dining. You will greet guests, enter orders, process payments, and maintain a clean to-go area.

This role emphasizes delivering warm service, accurate order prep, and clear communication by phone, while adhering to cleanliness and safety standards. Opportunities for training and growth are available.

Qualifications

• Excellent written and oral communication skills.
• Ability to perform simple mathematical calculations.
• Ability to work on your feet for 8 hours or more a day.
• Ability to bend, kneel, and lift items frequently weighing up to 25 pounds.
• Ability to be patient and have a guest-oriented mindset.
• Ability to maintain positive working relationships with all team members.
• Attention to cleanliness and safety procedures.
• Must have reliable transportation.
• 18+ age requirements for FOH positions.

Responsibilities

• Deliver warm, attentive hospitality with every guest interaction.
• Greet guests promptly and provide a seamless pickup experience.
• Listen carefully and communicate clearly to ensure order accuracy.
• Prepare, review, and confirm orders to ensure they meet guest expectations before pickup.
• Accurately enter orders and process payments using the POS system.
• Maintain a clean, organized, and fully stocked To-Go area.
• Communicate with guests by phone in a professional, friendly manner.
• Resolve order concerns quickly and involve leadership when needed.
• Ensure every guest leaves feeling appreciated and well taken care of.
• Work collaboratively with the Front of House team to support smooth service.

Skills

Communication skills

Math calculations

Stamina

Guest orientation

Team collaboration

Cleanliness & safety

Reliability

Transportation

Age 18+

Job description

Firebirds Wood Fired Grill in Chandler is seeking a To-Go Specialist to ensure every off-premise order is prepared with the same care and hospitality as in-restaurant dining. You will greet guests, enter orders, process payments, and maintain a clean to-go area.

This role emphasizes delivering warm service, accurate order prep, and clear communication by phone, while adhering to cleanliness and safety standards. Opportunities for training and growth are available.