TMS & Esketamine Care Technician

Mindful Health Solutions; Oakland (CA); Presencial; USD 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & Certification in TMS

Health insurance

401k with match

Descripción de la vacante

Mindful Health Solutions is seeking a Patient Care Technician to join a high-volume outpatient psychiatry practice. You will administer interventional treatments (TMS, Esketamine, IV Ketamine) and handle scheduling, insurance verification, and front-desk duties.

Training and certification in TMS and Esketamine are provided within 3 months. You will contribute to patient care, ensure accurate records in EMR, and collect payments while maintaining confidentiality and strong customer service.

Formación

• Deliver outstanding customer service to patients seeking mental health care.
• Capable of multitasking with high attention to detail.
• Proficient with Microsoft Word and Excel; strong data entry skills.
• Excellent written and verbal communication; well organized.
• Collaborate professionally with clinic staff and clinicians.
• Present a professional appearance and protect patient confidentiality.
• Experience in patient care or medical offices is a plus; degrees welcomed.

Responsabilidades

• Ensure HIPAA compliance and confidentiality.
• Provide compassionate patient care and build rapport with patients facing mental health challenges.
• Perform TMS treatments, set up, monitor, and document sessions for efficacy.
• Address issues related to patient comfort, coil contact, and system setup during treatments.
• Administer psychiatric rating scales and guide patients in completing them accurately.
• Maintain schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to emails from patients and prospects.
• Scan medical documents and ensure record integrity in EMR systems.

Conocimientos

Customer service

Multitasking

MS Word

MS Excel

Communication

Teamwork

Data entry

Confidentiality

Educación

Associate/Bachelor's degree

Herramientas

EMR software

Descripción del empleo

Mindful Health Solutions is seeking a Patient Care Technician to join a high-volume outpatient psychiatry practice. You will administer interventional treatments (TMS, Esketamine, IV Ketamine) and handle scheduling, insurance verification, and front-desk duties.

Training and certification in TMS and Esketamine are provided within 3 months. You will contribute to patient care, ensure accurate records in EMR, and collect payments while maintaining confidentiality and strong customer service.