TMS & Esketamine Care Technician

Mindful Health Solutions; Austin (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Company-paid training and certs in TMS

7 paid holidays + 1 float holiday

Competitive PTO accrual

Full-time employee benefits

Hands-on patient care with no needles

Job summary

Mindful Health Solutions is seeking a Patient Care Technician for a high-volume medical office. You will deliver compassionate patient care, support TMS, Esketamine, and IV ketamine treatments, and handle scheduling, insurance checks, and billing tasks.

The role includes company-paid training and certification, benefits for full-time staff, and holidays. Strong communication and confidentiality are essential to support patients with depression and anxiety.

Qualifications

• Deliver exceptional customer service to prospective patients in a medical office setting.
• Current Basic Life Support (BLS)/CPR certification is required and must be valid at start.

Responsibilities

• Ensure HIPAA compliance and patient confidentiality.
• Perform TMS treatments following physician protocols; set up, monitor, and document sessions.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to emails from patients and prospects.
• Scan medical documents and maintain records in EMR.

Skills

Customer service

BLS/CPR

Multitasking

MS Word

MS Excel

Data entry

Communication

Education

Associate’s or Bachelor’s degree preferred

Tools

Electronic Medical Records (EMR)

Job description

Mindful Health Solutions is seeking a Patient Care Technician for a high-volume medical office. You will deliver compassionate patient care, support TMS, Esketamine, and IV ketamine treatments, and handle scheduling, insurance checks, and billing tasks.

The role includes company-paid training and certification, benefits for full-time staff, and holidays. Strong communication and confidentiality are essential to support patients with depression and anxiety.