TMC Program Manager — 24/7 Operations & Analytics Leader

WSP USA; Richmond (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

WSP USA is seeking a Traffic Management Center (TMC) Program Manager to oversee all aspects of TMC operations across the Virginia Mid-Atlantic region. The role involves contract administration, QA/QC, data analytics, and coordination with operations staff and clients.

The ideal candidate will have 12+ years of experience in TMC/traffic operations, at least 5 years in program management, and a track record supervising 25+ staff.

Qualifications

• Requires a bachelor’s degree in a relevant field.
• 12+ years of relevant experience with 5+ years in TMC/traffic operations/TSMO.
• 4+ years managing projects with at least $5M net worth.
• Experience supervising 25+ employees.

Responsibilities

• Be available during off-duty hours to support operations staff.
• Attend on-site and off-site meetings and maintain stakeholder relationships.
• Manage staff administration, performance, and oversight.
• Lead performance measurement, management, and reporting.
• Implement and oversee client policies and directives.
• Lead data analytics including economic evaluation and system evaluation.
• Report daily to the client on operations impacting the TMC.
• Be on call 24/7/365 for emergencies and operational problems.
• Attend client meetings to relay information.
• Create and distribute weekly and monthly reports as needed.
• Address special data requests and reporting needs.

Skills

Staff management

Stakeholder relations

Data analytics

Project management

Team supervision 25+ staff

Education

Bachelor’s degree in a relevant field

Job description

WSP USA is seeking a Traffic Management Center (TMC) Program Manager to oversee all aspects of TMC operations across the Virginia Mid-Atlantic region. The role involves contract administration, QA/QC, data analytics, and coordination with operations staff and clients.

The ideal candidate will have 12+ years of experience in TMC/traffic operations, at least 5 years in program management, and a track record supervising 25+ staff.