Traffic Management Center Program Manager

WSP in the U.S.; Richmond (VA); On-site; USD 110,000 - 180,000; Full time

Job summary

WSP USA is seeking a Traffic Management Center (TMC) Program Manager to oversee program management, QA/QC, and contract administration for the Virginia Mid-Atlantic region.

The role requires leading data analytics, performance reporting, and stakeholder engagement while ensuring 24/7 on-call availability to support emergency and operational needs.

Qualifications

• Bachelor’s degree in a relevant field.
• 12+ years of relevant experience.
• 5+ years of project management experience in TMC/Traffic operations/TSMO.
• Experience managing projects with net worth of at least $5M.
• Experience supervising 25+ employees.

Responsibilities

• Provide general management, QA/QC, contract administration, and support for the TMC program.
• Be available for operations staff during off-duty hours and on-call 24/7/365.
• Lead stakeholder relationships through on-site and off-site meetings.
• Lead performance measurement, reporting, and data analytics activities.
• Develop and distribute weekly and monthly reports for the client.
• Address special data requests and client reporting needs.

Skills

Program management

TMC operations

Data analytics

Staff leadership

Education

Bachelor's degree

Tools

MS Excel

Job description

Traffic Management Center (TMC) Program Manager

This role can work out of various offices in the Virginia Mid-Atlantic Region.

This Opportunity

The Traffic Management Center (TMC) Program Manager will be responsible for all work necessary to provide general management, oversight, quality assurance/quality control (QA/QC), contract administration, and management support personnel.

Program Manager Shall

• Be available all times during off‑duty hours to provide assist operations staff.
• Participate in on‑site and off‑site meetings, build and maintain relationships with operational stakeholders.
• Manage staff administration, performance, and oversight.
• Lead performance measurement, management, and reporting.
• Implementation and oversight of client policies and directives.
• Lead data analytics activities including economic evaluation, and system evaluation.
• Report to the client daily on all matters affecting operations of the TMC.
• Be on call 24/7/365 for emergency and/or operational problems.
• Attend meetings with the client for purposes of relaying information.
• Create and distribute weekly, and monthly reports as needed, and
• Address special requests by the client for gathering data and/or generating reports.

Qualifications

• Bachelor’s degree in a relevant field
• 12+ years of relevant experience
• Experience in TMC operations with a minimum of 5 years of project management experience in TMC/Traffic operations/emergency operations, and transportation systems management and operations (TSMO)
• At least 4 years of project management experience for projects with a net worth of at least $5M
• Experience in managing projects and tasks from inception to completion
• Experience supervising a minimum of twenty‑five employees

Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

WSP USA is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.