Traffic Management Center Program Manager

WSP USA; Richmond (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

WSP USA is seeking a Traffic Management Center (TMC) Program Manager to oversee all aspects of TMC operations across the Virginia Mid-Atlantic region. The role involves contract administration, QA/QC, data analytics, and coordination with operations staff and clients.

The ideal candidate will have 12+ years of experience in TMC/traffic operations, at least 5 years in program management, and a track record supervising 25+ staff.

Qualifications

• Requires a bachelor’s degree in a relevant field.
• 12+ years of relevant experience with 5+ years in TMC/traffic operations/TSMO.
• 4+ years managing projects with at least $5M net worth.
• Experience supervising 25+ employees.

Responsibilities

• Be available during off-duty hours to support operations staff.
• Attend on-site and off-site meetings and maintain stakeholder relationships.
• Manage staff administration, performance, and oversight.
• Lead performance measurement, management, and reporting.
• Implement and oversee client policies and directives.
• Lead data analytics including economic evaluation and system evaluation.
• Report daily to the client on operations impacting the TMC.
• Be on call 24/7/365 for emergencies and operational problems.
• Attend client meetings to relay information.
• Create and distribute weekly and monthly reports as needed.
• Address special data requests and reporting needs.

Skills

Staff management

Stakeholder relations

Data analytics

Project management

Team supervision 25+ staff

Education

Bachelor’s degree in a relevant field

Job description

WSP is currently searching for a Traffic Management Center (TMC) Program Manager.

This role can work out of various offices in the Virigina Mid-Atlantic Region.

This Opportunity

The Traffic Management Center (TMC) Program Manager will be responsible for all work necessary to provide for the general management, oversight, quality assurance/quality control (QA/QC), contract administration, and management support personnel.

The Program Manager shall:

• Be available all times during off-duty hours to provide assist operations staff.
• Participate in on-site and off-site meetings, build and maintain relationships with operational stakeholders.
• Manage staff administration, performance, and oversight.
• Lead performance measurement, management, and reporting.
• Implementation and oversight of client policies and directives.
• Lead data analytics activities including economic evaluation, and system evaluation.
• Report to the client daily on all matters affecting operations of the TMC.
• Be on call 24/7/365 for emergency and/or operational problems.
• Attend meetings with the client for purposes of relaying information.
• Create and distribute weekly, and monthly reports as needed, and
• Address special requests by the client for gathering data and/or generating reports.

Education and Experience

Desired education and experience for this project include:

• Bachelor’s degree in a relevant field
• 12+ years of relevant experience
• Experience in TMC operations with a minimum of 5 years of project management experience in TMC/Traffic operations/emergency operations, and transportation systems management and operations (TSMO)
• At least 4 years of project management experience for projects with a net worth of at least $5M
• Experience in managing projects and tasks from inception to completion
• Experience supervising a minimum of twenty-five employees.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.