Title Specialist II (Manheim)

Cox Automotive; North Dighton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Public holidays

Bereavement leave

Job summary

Cox Automotive is seeking a Title Processor to handle titles for vehicle auctions, ensuring accuracy and DMV compliance. You will verify VINs, odometer readings, lien releases, and that titles show no alterations.

You will interact with customers, dealers, and regulatory agencies, resolve titling issues, and stay current with state regulations. Overtime may be required based on business needs.

Qualifications

• High School Diploma/GED required with 3 years' related experience, or an equivalent combination as listed in the ad.
• Effective communication skills are required.
• Strong problem-solving and organizational skills are needed.
• Basic computer software skills are required.
• Vision abilities include close, distance, and depth perception.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle titles for accuracy and conformity to requirements; verify state acceptance and VIN accuracy.
• Determine negotiability of title documents and assess for potential fraud; report discrepancies.
• Resolve titling issues by coordinating with customers, dealers, and regulatory agencies; assist with price adjustments when needed.
• Maintain knowledge of current DMV laws and interpret titling regulations for processed states.
• Receive and route telephone calls to the appropriate personnel.
• Perform duties such as processing sale day transactions and providing customer service.
• Run title reports and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and assist with sale day balancing.
• Run 15-day outstanding title reports and notate title status in the system.
• Assist with title and check audits.
• Demonstrate safety compliance and participate in Safety Excellence initiatives.
• Overtime may be required as business needs dictate.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Education

High School Diploma/GED with related experience or equivalent

Job description

Work Schedule

Monday-Thursday (8am-4:30pm), Friday (8am-2pm)

Job Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications

Minimum

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.

Preferred

• Notary seals and stamps preferred.

Work Environment

• Office setting.

USD 20.00 - 30.00 per hour

Compensation

Hourly pay rate is in the range of $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets