Title Specialist I (Manheim)

Cox Automotive; Carleton (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Title Specialist to process and re-assign vehicle titles for auctions, ensuring accuracy and compliance with state regulations. You will verify VINs, odometer readings, lien status, and title contact information while addressing discrepancies with customers, dealers, and regulators.

The role requires strong communication, problem-solving, and organizational skills. Proficiency with AS400 and familiarity with DMV titling is preferred; a valid driver's license is

Qualifications

• High school diploma or GED; preferred.
• Less than 2 years of related work experience acceptable.
• Valid driver's license with clean driving record required.
• Must have effective communication and basic computer skills.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine titles for accuracy and state conformity; verify VIN, odometer, liens, and contact details.
• Determine negotiability and assess for potential fraud; report discrepancies.
• Resolve title issues through customer, dealer, and regulator interactions.
• Maintain knowledge of DMV titling laws for processing states.
• Handle phone inquiries courteously and route to appropriate personnel.
• Run title reports and contact sellers about outstanding titles.
• Support sale day transactions using AS400 and provide customer service.
• Verify purchases in-lane using the DVR; access Auction Access as needed.
• Assist in settlement balancing and ensure counter coverage.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Valid driver's license

Education

High School Diploma/GED

Tools

AS400

DVR

Auction Access

Job description

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR
• Access and or add client information from Auction Access
• Assist in sale day Settlement balancing
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Minimum Qualifications

• High School Diploma/GED preferred
• OR less than 2 years of related work experience.
• Valid Driver's license and safe driving record required.
• Effective communication skills required
• Must possess good problem-solving and organizational skills
• Basic computer and software skills required.

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets