Part Time Vehicle Title Specialist II (Manheim)

Cox Automotive Inc.; Cranberry Township (Butler County); On-site; USD 25,000 - 37,000; Full time

Job summary

Cox Automotive Inc. in Cranberry Township, PA is seeking an Administrative Title Specialist to review and process title documents, transfers, lien releases, and related ownership tasks.

You will communicate with customers, financial institutions, and dealerships, ensure regulatory compliance, maintain accurate records, and deliver high levels of service in a fast paced environment. This role requires 2–3 years of administrative experience and a high school diploma, with proficiency in Microsoft

Qualifications

• High school diploma or equivalent required.
• 2–3 years administrative, clerical, or customer service experience.
• Working knowledge of vehicle titling, registration processes, and DMV requirements.
• Excellent organizational and data entry accuracy.
• Proficient with Microsoft Office; fast learner of new software.

Responsibilities

• Review and verify title documents for accuracy and regulatory compliance.
• Process title transfers, reassignments, lien releases, and other ownership transactions.
• Communicate with customers, financial institutions, dealerships, and agencies to resolve issues.
• Maintain title records and update internal systems with current status.
• Provide guidance to internal teams on title requirements and processes.
• Respond to calls professionally and route to appropriate personnel.
• Process auction and sale-day transactions with high customer service standards.
• Protect confidentiality of sensitive information.

Skills

Attention to detail

Data entry

Customer service

Verbal and written communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Review and verify title documents for accuracy, completeness, and compliance with applicable regulations.
• Process title transfers, reassignments, lien releases, corrections, and other ownership-related transactions.
• Communicate with customers, financial institutions, dealerships, and regulatory agencies to resolve title and registration discrepancies.
• Ensure compliance with departmental procedures, company policies, and state regulatory requirements.
• Monitor, track, and follow up on outstanding titles to ensure timely receipt and resolution.
• Maintain accurate title records and update internal systems with current documentation and status information.
• Provide guidance and support to internal departments regarding title requirements, documentation, and processes.
• Respond to and route incoming telephone calls professionally and efficiently to the appropriate personnel or department.
• Process auction and sale-day transactions while providing a high level of customer service.
• Investigate and resolve customer concerns, proactively addressing issues and ensuring satisfactory outcomes.
• Maintain confidentiality when handling sensitive customer, vehicle, and financial information.
• Perform additional duties and special projects as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of 2 to 3 years of administrative, clerical, or customer service experience, preferably within the automotive, transportation, logistics, or related industries.
• Working knowledge of vehicle titling, registration processes, DMV requirements, and related documentation required.
• Strong attention to detail with a high level of accuracy in document review and data entry.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, with the ability to learn new software and systems quickly.
• Excellent organizational, prioritization, and time-management skills.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
• Ability to work effectively in a fast-paced, deadline-driven environment while managing multiple priorities.
• Demonstrated problem-solving and customer service skills.
• Ability to exercise discretion and maintain confidentiality of sensitive information.

Preferred Qualifications

• Experience working in vehicle auctions, dealerships, fleet management, or automotive finance environments.

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets