Title Specialist I (Manheim)

Cox Automotive Inc.; Carleton (MI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Holiday leave

Bereavement leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a detail-oriented titles processor to handle auction titles, verify accuracy, and ensure compliance with state regulations. You will interact with customers, dealers, and regulatory agencies to resolve title issues and negotiate adjustments when needed.

The role requires knowledge of DMV titling laws, proficiency with AS400, Auction Access, and DVR, plus strong communication and organizational skills. Some overtime and travel may be required.

Qualifications

• High School Diploma/GED preferred.
• OR less than 2 years of related work experience.
• Valid Driver's license and safe driving record required.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer and software skills required.

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the filing state and confirm VIN, odometer, liens release.
• Determine negotiability of title document and assess for potential fraud.
• Resolve title issues through interactions with customers, dealers and regulatory agencies.
• Work with management to negotiate price adjustments when necessary.
• Maintain knowledge of current DMV laws and interpret titling regulations per state.
• Answer telephone calls courteously and route to appropriate personnel.
• Run outstanding title reports and contact sellers regarding titles.
• Process sale day transactions using AS400 and provide customer service.
• Verify purchases in-lane using the DVR and access Auction Access.
• Assist in sale day settlement balancing and ensure front counter coverage.
• Demonstrate commitment to Cox culture and client satisfaction.
• May work overtime (>40 hours per week) as needed.
• Perform other duties as assigned by management and may travel.

Skills

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

High School Diploma/GED

Less than 2 years related experience

Tools

AS400

Auction Access

DVR

Job description

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR
• Access and or add client information from Auction Access
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Responsibilities

• Process and re-assign titles for vehicle sold by auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate Vin number, odometer reading, release of liens, and that title contact no alterations, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve Title issues through interactions with customers, dealers and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulation in each state for which vehicles are processed.
• Receive and if necessary, route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Run outstanding title reports, review and contact sellers regarding outstanding titles.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR
• Access and or add client information from Auction Access
• Assist in sale day Settlement balancing
• Ensure Front counter coverage
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• May be required to work overtime (more than 40 hours per weeks) as business needs dictate.
• Perform other duties as assigned by Management
• May be required to travel and or work overtime as business needs dictate.

Minimum Qualifications

• High School Diploma/GED preferred
• OR less than 2 years of related work experience.
• Valid Driver's license and safe driving record required.
• Effective communication skills required
• Must possess good problem-solving and organizational skills
• Basic computer and software skills required.

USD 16.59 - 24.86 per hour

Compensation

Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets