Title Specialist

PAR PAR Inc; Carmel (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision benefits with H

401K / RRSP with company match

Paid time off

Parental leave (US)

Disability & life insurance

Tuition reimbursement

Job summary

OPENLANE is seeking a Title Specialist to process title services and ensure SLA and PAR quality. The role covers 50-state titling, recovery affidavits, and communication with auctions to maintain accurate, timely titles.

You will deliver strong customer service, perform data entry, and coordinate with DMV and internal teams to keep title work moving. A High School Diploma is required; an Associate's or Bachelor's degree is preferred.

Qualifications

• Excellent customer service with strong telephone support.
• General filing, copying and administrative support.
• Complete title and/or registration applications, recovery affidavits and tracking transactions in all 51 U.S. jurisdictions.
• Input new title requests into title inventory system.
• Call DMV for updates daily.
• Prepare and distribute title invoices with fees.
• Review documents for accurate titles.
• Maintain records of title movements with PAR North America.

Responsibilities

• Provide reports to management or clients as required.
• Maintain up-to-date title files and forms for new, duplicate or repossession titles.
• Communicate changes with DMV in state processing of title applications.

Skills

Customer service

Telephone support

Data entry

Typing speed 45–60 WPM

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Windows

Google Applications

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What we’re looking for:

Our Title Specialist conduct title service processing with the purpose of ensuring all client service level agreements (SLA’s) and PAR quality standards are met. The Title Specialist must become proficient and gain the client confidence in the areas of customer service, 50 state titling process, recovery affidavits, and communications with the auctions.

What You’ll Do:

• Excellent customer service, strong telephone support and ability to answer or research the answer to client questions.
• General filing, copying and administrative support.
• Complete title and/or registration applications, recovery affidavits and tracking transactions in all 51 U.S. jurisdictions.
• Input new title requests into title inventory system.
• Call Department of Motor Vehicles for updates daily.
• Prepare and distribute title invoices involving a fee or charge.
• Review all titles and related documents for clients assigned to determine action required to provide good negotiable titles.
• Post title information to remarketing units in inventory.
• Create, sign, and keep documents confirming the movement of title work within PAR North America.
• Correct identification of each title is necessary.
• Prepare, audit and maintain records relating to money required by states to process individual titles.
• Communicate changes with Department of Motor Vehicles in state processing of title applications to the Title Supervisor and Manager.
• Maintain a quick reference guide containing information appropriate to day-to-day title needs.
• Maintain up-to-date files keeping current information and required forms to apply for new, duplicate or repossession titles from each state.
• Understand and use the NADA and Registration Text Book and other applicable trade manuals.
• Retain and understand how to utilize all the PAR internal computer system.
• Maintain open lines of communication with all clients assigned.
• Communicate any concerns to supervisor or management.
• Provide reports to management or clients as required.
• Perform other duties as directed by Management.

Must Have's:

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• 1-2 general office and data entry required.
• Fast, accurate typing – 45-60 WPM.

Nice to Have's:

• 1-2 years experience in Title processing preferred.
• Strong organizational skills and attention to detail.
• Computer Experience – Windows and Google Applications

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents:

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents:

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.