Title Processing Supervisor - DMP

OPEN OPENLANE US Inc; Carmel (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

401K with company match

Paid vacation and sick time

Paid maternity/paternity leave

Life insurance and disability coverage

Employee assistance program

Tuition reimbursement

Volunteer time off

Job summary

OPENLANE US Inc. in Carmel, IN seeks a Title Processing Supervisor with expertise in title processing and team leadership. You will guide a dedicated title team to ensure accurate, timely vehicle title processing and customer satisfaction.

The ideal candidate has 5+ years in vehicle title processing and 1+ year of supervision, plus strong communication, data-driven mindset, and process improvement skills. Strong collaboration with the Titles Ops leadership is essential.

Qualifications

• 5+ years of vehicle title processing experience and automotive customer service preferred.
• Minimum 1 year of supervisory experience in a title department.
• Self-starter capable of working independently with minimal supervision.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and customer-centric mindset.
• Ability to troubleshoot and escalate end-user issues as needed.
• Data-driven mindset with a focus on process improvement.

Responsibilities

• Lead a team responsible for processing vehicle titles from multiple states with accuracy.
• Establish and manage KPIs for the Title team and ensure goals are met.
• Develop and implement streamlined processes to improve accuracy and efficiency.

Skills

5+ years in title processing

Supervisor experience

Detail-oriented

Communication

Leadership

Tools

Google Suite

Slack

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

We're Looking For

We are seeking a Title Processing Supervisor with experience in title processing and supervision of team(s). You will be part of leading our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing.

The ideal candidate will have a minimum of 5 years of experience in vehicle title processing and 1+ year(s) of leadership experience.

You Are

• Detail-oriented. You will meticulously process vehicle titles, ensuring accuracy and marketability.


• Communicative. You’re a communicative individual with excellent verbal and written skills, capable of effectively conveying information and ideas to diverse audiences.


• A Leader. You possess strong leadership capabilities to lead a team to strong resolution of title issues.

You Will

• Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.


• Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.


• Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.

Who You Will Work With

Reporting to a Director of Titles Operations, this role will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis.

Must-Have's

• 5+ years of experience in vehicle title processing, with a preference for additional experience in automotive-related customer service roles.


• Minimum of 1 year of supervisory experience in a title department or leading a team.


• Self-starter with a proactive mindset, capable of working independently with minimal supervision.


• Excellent written and verbal communication skills.


• Problem-solving ability and the capacity to identify successful outcomes.


• Positive attitude with a customer-centric approach.


• Ability to troubleshoot and resolve end-user issues, and elevate as necessary.


• Data-driven mindset, actively seeking opportunities to improve department processes.

Nice to-have’s

• Experience utilizing Google Suite and Slack.

What We Offer

• Competitive pay


• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)


• Immediately vested 401K (US) or RRSP (Canada) with company match


• Paid Vacation, Personal, and Sick Time


• Paid maternity and paternity leave (US)


• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)


• Robust Employee Assistance Program


• Employer paid Leap into Service Day to volunteer


• Tuition Reimbursement for eligible programs


• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization


• Company culture of internal promotions, diverse career paths, and meaningful advancement

Additional Information

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

Contact

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

Equal Opportunity Statement

OPENLANE is an equal opportunity employer and a drug-free workplace.