Title Software Support Specialist

Old Republic Title; Roseville (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Holidays

Life insurance

Education assistance

Transit benefits

Job summary

Old Republic Title in Roseville, CA seeks a technical and operations support specialist for title production software, business applications, and related systems. You will diagnose and resolve user issues, provide timely remote support, and document incidents to ensure efficient resolution and high customer satisfaction.

You will collaborate with development and IT teams, participate in on-call rotations, and help train users while expanding your knowledge of title and escrow operations.

Qualifications

• Associate degree or related certification or equivalent experience.
• 1-5 years of title, escrow, mortgage closing, software support, or related experience.
• Experience with title production software and knowledge of residential & commercial closings.
• Proficiency with Microsoft Office Suite and collaboration tools.
• Ability to support software in a networked environment.

Responsibilities

• Troubleshoot, diagnose, and resolve software and application issues with timely remote support.
• Document incidents, steps, and resolutions in the incident management system.
• Communicate issue status and resolutions to customers and internal teams.
• Escalate complex issues and collaborate with development and IT teams.
• Maintain a high degree of first-contact problem resolution.
• Participate in on-call and shift coverage rotations.
• Support software implementations, releases, and training.
• Serve as a subject matter expert on title production software and escrow operations.
• Train users on software functionality and updates.
• Build strong relationships with employees, customers, and vendors.

Skills

Technical support

Customer service

Remote support

Incident management

Documentation

Communication

Team collaboration

On-call availability

Education

Associate degree or related certification

1-5 years title/escrow software support experience

Tools

Title production software

Incident management system

Microsoft Office

Job description

Old Republic Title in Roseville, CA seeks a technical and operations support specialist for title production software, business applications, and related systems. You will diagnose and resolve user issues, provide timely remote support, and document incidents to ensure efficient resolution and high customer satisfaction.

You will collaborate with development and IT teams, participate in on-call rotations, and help train users while expanding your knowledge of title and escrow operations.