Title Insurance Software Application Support

C000 Old Republic National Title Insurance Company; Roseville (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan with match

Shareholder Purchase and Reinvestment

Life insurance

Voluntary life insurance

Fertility benefits

Disability benefits

Paid time off

Holidays

Flexible spending account

Health savings account

Employee assistance program

Educational assistance

Voluntary benefits

Title insurance for primary residence

Transit/parking benefits

Job summary

Old Republic National Title Insurance Company seeks a technical and operational support specialist for title production software, business applications, and related systems. Diagnose issues, provide remote support, and drive first-contact resolution while collaborating with IT and development teams.

The role includes training users, supporting software implementations, and maintaining documentation, incident records, and cross-training to ensure smooth title and escrow operations.

Qualifications

• Associate degree or related certification, or equivalent experience.
• 1–5 years in title, escrow, mortgage closing, software support, or related field.
• Experience with title production software.
• Knowledge of residential and commercial mortgage closings.
• Understanding of closing packages, settlement statements, and disbursement processes.
• Knowledge of policy preparation and recordings.
• Knowledge of invoicing, payments, investments, and bank reconciliations.
• Proficiency with Microsoft Office Suite, Outlook, collaboration tools, and learning technologies.
• Ability to work in a networked environment and safeguard data.

Responsibilities

• Troubleshoot, diagnose, and resolve software and application issues with remote support.
• Document incidents, steps, and resolutions in the incident management system.
• Communicate issue status, progress, and resolutions to customers and internal teams.
• Escalate complex issues and collaborate with development and IT teams.
• Maintain high first-contact resolution and participate in on-call rotations.
• Support software implementations, releases, and training.
• Train users on title production software functionality and updates.
• Develop understanding of title and escrow operations and related processes.
• Share knowledge and provide cross-training to support team effectiveness.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Time management

Multitasking

Attention to detail

Independent work

Team collaboration

Work under pressure

Education

Associate degree or related certification

1–5 years title/escrow/software support

Experience with title production software

Mortgage closings knowledge (residential & commercial)

Closing packages / disbursement knowledge

Policy preparation & recordings knowledge

Invoicing / payments / reconciliations knowledge

Microsoft Office Suite proficiency

Outlook proficiency

Tools

Microsoft Office Suite

Outlook

Title production software

Networked environment support

CRM systems

Testing tools

Job description

Job Description

Provide technical and operational support for title production software, business applications, and related systems. Diagnose and resolve user issues through analysis, troubleshooting, documentation, and technical consultation while delivering a high level of customer service and maximizing first-contact resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot, diagnose, and resolve software and application issues while providing timely remote support to users. Monitor and document incidents, troubleshooting steps, and resolutions in the incident management system in a timely manner. Communicate issue status, progress, and resolutions to customers and internal teams professionally and courteously. Escalate complex issues and collaborate with development and IT teams when needed. Maintain a high degree of first-contact problem resolution. Participate in on-call and shift coverage rotations as required. Submit enhancement requests and software defect documentation to development teams. Support software implementations, releases, and enhancements, including testing, user adoption, and training. Serve as a subject matter expert on title production software, title and escrow operations, and related business processes. Share knowledge and provide cross-training to support team effectiveness and continuity. Train users on title production software functionality and updates. Develop and maintain a strong understanding of title and escrow operations. Maintain a high level of customer satisfaction. Build collaborative working relationships with employees, customers, vendors, and management. Represent the company professionally in all interactions.

Education & Experience

Associate degree, related certification, relevant work experience, or equivalent combination of education and experience.

1-5 years of title, escrow, mortgage closing, software support, or related experience.

Experience with title production software.

Working knowledge of residential & commercial mortgage closings.

Working knowledge of closing packages, settlement statements, and disbursement/funding processes.

Working knowledge of policy preparation and recordings.

Working knowledge of accounting functions such as invoicing, payment posting, investments, and bank reconciliations.

Proficiency with Microsoft Office Suite, Outlook, collaboration tools, and learning technologies.

Ability to support software in a networked environment.

Understanding of application architecture, user access, security, and data management.

Experience testing software enhancements and documenting requirements.

Ability to learn and support business-critical title and escrow applications.

Strong verbal and written communication skills.

Excellent customer service and interpersonal abilities.

Strong organizational and time-management skills.

Ability to manage multiple priorities and projects.

Strong attention to detail.

Ability to work independently while collaborating with team members.

Ability to work effectively under pressure and adapt to changing priorities.

Physical/Mental Demands

Ability to handle confidential information. Frequent computer, keyboard, and monitor use. Primarily sedentary work involves sitting, standing, and walking. Flexibility to work assigned shifts, overtime, and on-call schedules as needed. Occasional travel may be required. Consistent attendance and reliable availability are essential.

Additional Expectations

Demonstrate professionalism, integrity, and ethical conduct. Comply with company policies and procedures. Support a respectful, inclusive, and collaborative work environment. Perform other duties as assigned.

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Position's Pay Range: $28.00 - $33.00/hour

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.