Title Production Software Support Expert

C000 Old Republic National Title Insurance Company; Roseville (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) plan with match

Shareholder Purchase and Reinvestment

Life insurance

Voluntary life insurance

Fertility benefits

Disability benefits

Paid time off

Holidays

Flexible spending account

Health savings account

Employee assistance program

Educational assistance

Voluntary benefits

Title insurance for primary residence

Transit/parking benefits

Job summary

Old Republic National Title Insurance Company seeks a technical and operational support specialist for title production software, business applications, and related systems. Diagnose issues, provide remote support, and drive first-contact resolution while collaborating with IT and development teams.

The role includes training users, supporting software implementations, and maintaining documentation, incident records, and cross-training to ensure smooth title and escrow operations.

Qualifications

• Associate degree or related certification, or equivalent experience.
• 1–5 years in title, escrow, mortgage closing, software support, or related field.
• Experience with title production software.
• Knowledge of residential and commercial mortgage closings.
• Understanding of closing packages, settlement statements, and disbursement processes.
• Knowledge of policy preparation and recordings.
• Knowledge of invoicing, payments, investments, and bank reconciliations.
• Proficiency with Microsoft Office Suite, Outlook, collaboration tools, and learning technologies.
• Ability to work in a networked environment and safeguard data.

Responsibilities

• Troubleshoot, diagnose, and resolve software and application issues with remote support.
• Document incidents, steps, and resolutions in the incident management system.
• Communicate issue status, progress, and resolutions to customers and internal teams.
• Escalate complex issues and collaborate with development and IT teams.
• Maintain high first-contact resolution and participate in on-call rotations.
• Support software implementations, releases, and training.
• Train users on title production software functionality and updates.
• Develop understanding of title and escrow operations and related processes.
• Share knowledge and provide cross-training to support team effectiveness.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

Time management

Multitasking

Attention to detail

Independent work

Team collaboration

Work under pressure

Education

Associate degree or related certification

1–5 years title/escrow/software support

Experience with title production software

Mortgage closings knowledge (residential & commercial)

Closing packages / disbursement knowledge

Policy preparation & recordings knowledge

Invoicing / payments / reconciliations knowledge

Microsoft Office Suite proficiency

Outlook proficiency

Tools

Microsoft Office Suite

Outlook

Title production software

Networked environment support

CRM systems

Testing tools

Job description

Old Republic National Title Insurance Company seeks a technical and operational support specialist for title production software, business applications, and related systems. Diagnose issues, provide remote support, and drive first-contact resolution while collaborating with IT and development teams.

The role includes training users, supporting software implementations, and maintaining documentation, incident records, and cross-training to ensure smooth title and escrow operations.