Title Agency Support Trainer

C000 Old Republic National Title Insurance Company; Brooklyn (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and dental plans

401(k) plan with company match

Paid time off

Holidays

Flexible spending account

Health savings account

Employee Assistance Program

Educational Assistance Program

Life insurance

Disability benefits

Shareholder Purchase and Reinvestment

Job summary

Old Republic National Title Insurance Company seeks an Agency Support Trainer to deliver software-focused training to title agents and internal teams in Jacksonville, FL. The role combines training with support, enabling efficient use of the closing software platform and streamlining workflows.

Responsibilities include onboarding training, knowledge transfer, and leading sessions for users at all levels while staying current on platform updates and functionality. Occasional travel is required.

Qualifications

• Three years of participation in real estate closings.
• Three years using real estate and settlement industry related software applications.
• Two years of education and training experience preferred.

Responsibilities

• Deliver engaging, software-focused training sessions during and after onboarding to support software adoption.
• Supports users by providing knowledge of software functionality to increase workflow efficiency.
• Lead training sessions across varying levels of users as a subject matter expert.
• Facilitate effective virtual training sessions using webinar platforms.
• Maintain up-to-date knowledge of the evolving software platform.
• Evaluate workflows to recommend software enhancements.
• Travel in-state/out-of-state, including overnight and extended travel.

Skills

Real estate closings

Public speaking

Training delivery

Microsoft Office

Virtual training

Education

Associate/Bachelor’s degree in paralegal studies

Real Estate Paralegal Certification

Title agent license (Florida)

Driver's license

Tools

Qualia

RamQuest

ResWare

Microsoft Office Suite

Outlook

Job description

EASTERN TITLE DIVISION Job Description:

The Agency Support Trainer is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs.

This position is located in office in Jacksonville, FL.

Daily Responsibilities may include:

• Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.
• Supports users by providing knowledge of software functionality that increases efficiency within workflows.
• Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.
• Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.
• Maintain comprehensive, up-to-date knowledge of the evolving software platform.
• Evaluate workflow processes to determine recommendations for enhancements to software platforms.
• Ability to travel in-state and out of state, overnight and extended travel.

Experience Required:

• Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc..).
• Experience with Qualia, RamQuest, ResWare preferred.
• Three years using real estate and settlement industry related software applications required.
• Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities preferred.

Knowledge and Skills Required to be successful:

• Ability to effectively communicate technical information to various audiences.
• Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.

Education:

• Associate or Bachelor’s degree in paralegal studies preferred.
• Real Estate Paralegal Certification preferred.
• Title agent license from the Florida Department of Financial Services.
• Must maintain a valid Driver’s License.
• Mileage reimbursement and cell phone allowance may also be available.

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

#LI-MB1 #RealEstateCloser #RealEstateProcessor #Qualia

For California applicants, please click the following link to view our CCPA Applicant Notice

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.