Title Agency Support Trainer

C000 Old Republic National Title Insurance Company; Boca Raton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Shareholder plan

Life insurance

Disability benefits

Paid time off

11 company holidays

Job summary

Old Republic Title in South Florida is seeking an Agency Support Trainer to deliver software training for title agents and internal teams, onboarding users to efficiently use the platform. The role blends training with support, requiring real estate industry knowledge and the ability to communicate technical concepts clearly.

The position is office-based and can be based out of any South Florida location; travel is required, including overnight stays.

Qualifications

• Three years of participation in real estate closings.
• Three years using real estate and settlement industry software applications.
• Two years of education and training experience.
• Experience with Qualia, RamQuest, ResWare preferred.

Responsibilities

• Deliver engaging, software-focused training sessions during onboarding to support software adoption.
• Supports users by providing knowledge of software functionality that increases efficiency within workflows.
• Serve as a subject matter expert on software platform and confidently lead training sessions across varying levels of users.
• Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.
• Maintain comprehensive, up-to-date knowledge of the evolving software platform.
• Evaluate workflow processes to determine recommendations for enhancements to software platforms.
• Dependable, reliable and punctual attendance is required, including in-office attendance or events outside regular hours.
• Ability to travel in-state and out of state, overnight and extended travel.

Skills

Public speaking

Communication

Real estate industry knowledge

Training delivery

Education

Associate or Bachelor’s degree in paralegal studies

Real Estate Paralegal Certification

Florida title agent license

Driver’s License

Tools

Qualia

RamQuest

ResWare

Microsoft Office

Outlook

Job description

EASTERN TITLE DIVISION Job Description

The Agency Support Trainer is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs. This position is located in office and can be based out of any of our South Florida locations.

Daily Responsibilities

• Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.
• Supports users by providing knowledge of software functionality that increases efficiency within workflows.
• Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.
• Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.
• Maintain comprehensive, up-to-date knowledge of the evolving software platform.
• Evaluate workflow processes to determine recommendations for enhancements to software platforms.
• Dependable, reliable and punctual attendance is required, which may include in-office attendance or attendance at company, industry or other events that occur outside regular business hours.
• Ability to travel in-state and out of state, overnight and extended travel.

Experience Required

• Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc.).
• Three years using real estate and settlement industry related software applications required.
• Experience with Qualia, RamQuest, ResWare preferred.
• Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities required.

Knowledge and Skills Required

• Experience in the real estate industry.
• Ability to effectively communicate technical information to various audiences.
• Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.

Education

• Associate or Bachelor’s degree in paralegal studies preferred.
• Real Estate Paralegal Certification preferred.
• Title agent license from the Florida Department of Financial Services.
• Must maintain a valid Driver’s License.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking and vanpool, in several markets.

Additional Information

If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process. For California applicants, please click the following link to view our CCPA Applicant Notice

Equal Opportunity Employer

Old Republic Title is an Equal Opportunity Employer.

About Old Republic Title

For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.