Title Software Support Specialist

Old-Republic-Internationa; Roseville (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) plan with company match

Paid time off and holidays

Employee assistance program

Job summary

Old Republic Title in Roseville, CA seeks a technical support specialist for title production software and related systems. You will diagnose issues, document resolutions, and provide remote and on-site assistance as needed.

Responsibilities include software testing, user training, and collaboration with IT and development teams to improve title and escrow processes. A relevant associate degree and 1–5 years of related experience are preferred.

Qualifications

• 1-5 years of title, escrow, mortgage closing, software support, or related experience.
• Experience with title production software.
• Working knowledge of residential & commercial mortgage closings.
• Working knowledge of closing packages, settlement statements, and disbursement/funding processes.
• Proficiency with Microsoft Office Suite, Outlook, collaboration tools, and learning technologies.

Responsibilities

• Troubleshoot, diagnose, and resolve software and application issues with timely remote support.
• Document incidents, troubleshooting steps, and resolutions in the incident management system.
• Escalate complex issues and collaborate with development and IT teams as needed.
• Maintain high first-contact resolution and participate in on-call rotations.
• Train users on title production software functionality and updates.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Independence with teamwork

Ability to learn/title/escrow apps

Education

Associate degree or related certification

Equivalent combination of education and experience

Tools

Microsoft Office Suite

Outlook

Collaboration tools

Learning technologies

Job description

Old Republic Title in Roseville, CA seeks a technical support specialist for title production software and related systems. You will diagnose issues, document resolutions, and provide remote and on-site assistance as needed.

Responsibilities include software testing, user training, and collaboration with IT and development teams to improve title and escrow processes. A relevant associate degree and 1–5 years of related experience are preferred.