Title Production Systems Administrator - In-Office

Essent; Coraopolis (Allegheny County); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401(k)

Disability benefits

Job summary

Essent Group Ltd. in the United States is seeking a Title System Administrator to maintain the reliability, security, and performance of the EssentCORE Title Production System, used to generate title documents.

The role requires overseeing user access, audits, disaster recovery, and collaboration with escrow staff, vendors, and internal teams; on-call maintenance evenings/weekends may be required.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or 3–5 years of system administration experience.
• Hands-on administrative experience with AtClose (or equivalent title production systems such as SoftPro, ResWare, or RamQuest).
• Proficiency in Microsoft SQL Server (ability to write complex queries, manage stored procedures, and monitor database performance) and Windows Server / Active Directory administration.
• Demonstrated understanding of the Real Estate, Title Insurance, or Escrow industry lifecycle, including order opening, title search, clearing, and closing processes.
• Familiarity with ALTA Best Practices and experience enforcing strict data privacy and access controls (SSO, MFA, role-based permissions).
• Willingness to participate in an on-call rotation and perform critical system maintenance/upgrades during evenings or weekends to avoid business disruption.
• Proven ability to translate complex technical issues into plain language for non-technical staff (e.g., Escrow Officers, Title Examiners, external vendors).
• Ability to prioritize multiple tasks and deadlines with attention to details.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

Responsibilities

• Design business process solutions that improve workflows and operational efficiency.
• Configure and maintain the EssentCORE Title Production System, including user access and audit-related permissions.
• Administer user accounts, permissions, and security roles in compliance with data privacy requirements and ALTA best practices.
• Provide primary support to production staff for application issues, document and template creation, document generation, and integration.
• Support disaster recovery efforts and ensure updates are tested and deployed securely to prevent unauthorized access.
• Monitor application health and provide technical support. Track application performance, reduce downtime, and optimize system efficiency.
• Create and maintain documentation, including user guides and reports.
• Develop training materials for users.
• Partner with internal teams, vendors, and management.
• Support technical projects, including software implementations and upgrades.
• Work with vendors on advanced troubleshooting, patches, and upgrade testing.
• Perform additional duties as assigned.

Skills

System administration

SQL proficiency

Active Directory

ALTA compliance

Technical communication

Education

Bachelor’s degree in IT or Computer Science

3–5 years in system administration

Tools

AtClose

SoftPro

ResWare

RamQuest

SQL Server

Windows Server/AD

Job description

Essent Group Ltd. in the United States is seeking a Title System Administrator to maintain the reliability, security, and performance of the EssentCORE Title Production System, used to generate title documents.

The role requires overseeing user access, audits, disaster recovery, and collaboration with escrow staff, vendors, and internal teams; on-call maintenance evenings/weekends may be required.