Business Relationship Manager

C000 Old Republic National Title Insurance Company; New Mexico; Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Educational assistance

Paid time off

Holiday pay

Health savings account

Job summary

Old Republic Title is seeking a Business Relationship Manager (BRM) who serves as a strategic liaison between business operations and Information Technology, ensuring technology solutions align with objectives and drive efficiency. The BRM builds partnerships, translates needs into solutions, and coordinates IT services to support growth and customer satisfaction.

The ideal candidate has a bachelor’s degree and 3–6 years in business relationship management or related fields, with proven ability

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–6 years in business relationship management, technology consulting, project coordination, or business analysis.
• Experience building partnerships across business and technical teams.
• Proven ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Serve as the strategic liaison between vendors, business operations and IT, building strong stakeholder relationships and translating operational needs into technology solutions.
• Develop understanding of company operations, products and workflows to align technology investments with business goals.
• Act as trusted advisor and liaison between business and IT, aligning solutions with objectives while fostering partnerships and driving outcomes.
• Coordinate with IT teams, business stakeholders and vendors to ensure successful delivery of technology solutions and implementations.
• Leverage executive communication to facilitate decisions, align priorities, and drive business results.

Skills

Relationship management

Stakeholder management

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Business Administration or Information Technology

Tools

Qualia

RamQuest

Encompass Step (EnStep)

DocuSign

FreshWorks

Job description

Summary

The Business Relationship Manager (BRM) serves as a strategic liaison between business operations and Information Technology, ensuring technology solutions align with business objectives and drive operational efficiency. This role develops trusted partnerships across the organization, identifies opportunities to leverage technology, and coordinates IT services and resources to support business growth, productivity, and customer satisfaction. Experience in the title, real estate, or mortgage industry is strongly preferred.

Duties & Responsibilities

• Serve as the strategic liaison between vendors, business operations and IT, building strong stakeholder relationships, understanding business priorities, and translating operational needs into technology solutions that drive efficiency, scalability, and business performance.
• Develop a deep understanding of company operations, products, services, workflows, and industry best practices to align technology investments with business goals.
• Serve as a trusted advisor and key liaison between business and IT, aligning technology solutions, services, and initiatives with business objectives while fostering stakeholder partnerships and driving successful outcomes.
• Coordinate with IT teams, business stakeholders, and third‑party vendors to ensure successful delivery of technology solutions, projects, and implementations.
• Leverage executive‑level communication and influencing skills to facilitate decision‑making, align priorities, and drive business outcomes.

Education & Experience

• Bachelor’s degree in Business Administration, Information Technology or a related field, or equivalent combination of education and experience.
• 3-6 years of experience in business relationship management, technology consulting, project coordination, business analysis, or a related field.
• Experience building partnerships across business and technical teams.
• Proven ability to manage multiple priorities and initiatives in a dynamic environment.

Communication and Interpersonal Skills

• Strong relationship‑building, communication, and stakeholder management skills.
• Ability to influence decisions and collaborate effectively across all levels of the organization.
• Excellent organizational, analytical, and problem‑solving abilities.
• Strong documentation and business process analysis skills.
• Customer‑focused mindset with a commitment to service excellence.
• Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, Word, and SharePoint.
• Experience supporting or working with business applications such as Qualia, RamQuest, Encompass Step (EnStep), DocuSign, FreshWorks, and related title and escrow platforms preferred.

Working Conditions

• Occasional overnight travel may be required.
• Valid driver's license and automobile insurance may be required.
• Ability to maintain confidentiality and handle sensitive business information.
• Ability to adapt to changing priorities, deadlines, and business needs.
• Repetitive and continual use of computers, keyboards, and display monitors.

Cultural Expectations

• Employees are expected to model Old Republic's commitment to a respectful, diverse, inclusive, and collaborative work environment.
• This role must consistently demonstrate exceptional customer service, ethical conduct, confidentiality, accountability, and adherence to company policies and procedures while supporting the organization's strategic objectives.
• This combined version merges the leadership, operational support, application management, training, implementation, change management, and end‑user experience responsibilities from both source positions into a single, more strategic management role.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Position's Pay Range

$80,000 - $100,000 annually.

Old Republic Title is an Equal Opportunity Employer

For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.