Title & Asset Collections Specialist

Northwest Bank; Erie (Erie County); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwest Bank is seeking a Title & Other Asset Collector to manage past-due accounts on title and asset loans. You will protect company assets, mitigate losses, and build customer relationships to secure payment while following policy and regulatory guidelines.

The role requires strong problem solving, communication, and analytical skills, with experience in collections and collaboration across branches to coordinate strategies and ensure timely collections.

Qualifications

• High School Diploma or equivalent preferred.
• 3 - 5 years customer service / administrative experience preferred.
• demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices.

Responsibilities

• Develop use of Signature, collection system, and Nautilus.
• Develop use of phone software systems.
• Identify and resolve Branch office collection issues.
• Prepare loan modification and repayment plans.
• Recommend accounts to repossession.
• Recommend accounts for charge-off.
• Prepare and analyze departmental reports.
• Meet departmental service standards.
• Coordinate collection efforts with offices.
• Review documentation for data integrity.
• Ensure appropriate modifications, extensions, renewals, deferrals, and reages.
• Analyze delinquent account records.
• Update records of past due accounts.
• Attempt to obtain quality right party contact with borrower and co-borrower.
• Attempt to obtain voluntary payment of debt.
• Confirm location of vehicle and condition.
• Advise on related laws, regulations, policies, and procedures.
• Negotiate appropriate payment agreements.
• Monitor payment progress effectively.
• Maximize methods of skip tracing.
• Identify and refer accounts requiring legal action.
• Ensure timely collections efforts.
• Assist borrowers with forced place insurance.
• Mitigate losses to the Company.
• Coordinate efforts with commercial collections (Loss Mitigation Department).
• Coordinate with acquisition coordinator to repossess titled asset.
• Coordinate with recovery department for judgments as needed.
• Coordinate with impound, law enforcement, and insurance companies as needed.
• Coordinate with Bankruptcy Specialist
• Coordinate collections with Branch Offices
• Make appropriate credit judgment decisions
• Pacify non-cooperative customers
• Recommend improvements to procedures
• Recommend fee-generating alternatives
• Recommend service / delivery enhancements
• Analyze / investigate to resolve questionable payments or charges
• Attempt to out-perform delinquency expectations
• Minimize departmental non-payroll costs
• Manage personal workload/workflowEnsure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment
• Comply with Company policy and procedure
• Comply with federal and state regulations

Skills

Problem solving

Communication

Financial analysis

Fair collections practices

Education

High School Diploma or equivalent

Tools

Signature

Nautilus

Phone software systems

Job description

Northwest Bank is seeking a Title & Other Asset Collector to manage past-due accounts on title and asset loans. You will protect company assets, mitigate losses, and build customer relationships to secure payment while following policy and regulatory guidelines.

The role requires strong problem solving, communication, and analytical skills, with experience in collections and collaboration across branches to coordinate strategies and ensure timely collections.