Asset Recovery & Title Collections Specialist

Northwest Bank; Independence Township (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

Northwest Bank is seeking an Title & Other Asset Collector in Ohio to pursue past-due accounts on title and asset loans while protecting company assets and mitigating losses.

The role requires coordinating with branch offices, negotiating payment plans, and ensuring adherence to internal policies and regulations. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• 3–5 years customer service/administrative experience preferred.
• Demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices.

Responsibilities

• Develop use of Signature, collection system, and Nautilus.
• Develop use of phone software systems.
• Identify and resolve Branch office collection issues.
• Prepare loan modification and repayment plans.
• Recommend accounts to repossession.
• Recommend accounts for charge-off.
• Prepare and analyze departmental reports.
• Meet departmental service standards.
• Coordinate collection efforts with offices.
• Review documentation for data integrity.
• Ensure appropriate modifications, extensions, renewals, deferrals, and reages.
• Analyze delinquent account records.
• Update records of past due accounts.
• Negotiate appropriate payment agreements.
• Maximize methods of skip tracing.
• Identify and refer accounts requiring legal action.
• Coordinate with recovery department for judgments as needed.

Skills

Customer service

Problem solving

Financial analysis

Collections knowledge

Communication

Tools

Microsoft Office

Signature system

Nautilus

Job description

Northwest Bank is seeking an Title & Other Asset Collector in Ohio to pursue past-due accounts on title and asset loans while protecting company assets and mitigating losses.

The role requires coordinating with branch offices, negotiating payment plans, and ensuring adherence to internal policies and regulations. Strong communication and problem-solving skills are essential for success in this position.