Timekeeping & Payroll Specialist – ADP Expert

Abbott (abbottcareers2 board); Illinois; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Tuition reimbursement

FreeU education benefit

Fortune admired company

Diversity & inclusion

Job summary

Abbott Park, IL-based HR operations role focuses on timekeeping and payroll administration. You will act as the primary administrator for ADP Time Management and handle inquiries via Zendesk, ensuring accuracy and policy compliance.

Join Abbott and support a global healthcare leader with strong benefits, growth opportunities, and a collaborative environment that values diversity and professional development.

Qualifications

• High school diploma or GED.
• Two years of experience in timekeeping, payroll, HR administration, or related field.
• Minimum one to two years of ADP Time Management experience.
• Working knowledge of U.S. payroll and timekeeping practices.
• Strong analytical, organizational, customer service, and problem-solving skills.
• Proficiency with Microsoft Excel and Office applications.
• Ability to manage multiple priorities in a high-volume environment.
• Associate's degree or higher in HR, Business Administration, Accounting, or related field.
• Experience in a large, multi-site organization.
• Knowledge of FLSA and state wage-and-hour regulations.
• Experience using Zendesk or similar ticket system.
• Experience performing payroll/timekeeping system testing and validation.
• Experience supporting Payroll, HR, or Shared Services via Zendesk.
• Experience serving as a timekeeping SME.

Responsibilities

• Serve as the primary administrator and subject matter resource for ADP Time Management.
• Manage and prioritize employee and manager inquiries via Zendesk and meet service levels.
• Monitor, maintain, and audit timekeeping records for accuracy and policy compliance.
• Research and resolve missed punches, pay code issues, schedule variances, leave transactions, and overtime exceptions.
• Prepare and validate timekeeping data for payroll processing.
• Apply and validate U.S. payroll and timekeeping rules, including overtime and shift premiums.
• Perform system testing and validation for payroll rules and system enhancements.
• Document testing results and partner with Timekeeping Manager to resolve issues.
• Generate, analyze, and distribute timekeeping reports.
• Maintain accurate case documentation in Zendesk.
• Escalate complex issues to Timekeeping Supervisor.
• Identify opportunities for process improvement and efficiency.
• Maintain confidentiality of employee information and data privacy.

Skills

ADP Time Management

Timekeeping

Payroll processing

Zendesk

Excel

Data analysis

Bilingual English/Spanish

Education

Associate's degree or higher in HR/Business/Accounting

Tools

Zendesk

ADP Time Management

Job description

Abbott Park, IL-based HR operations role focuses on timekeeping and payroll administration. You will act as the primary administrator for ADP Time Management and handle inquiries via Zendesk, ensuring accuracy and policy compliance.

Join Abbott and support a global healthcare leader with strong benefits, growth opportunities, and a collaborative environment that values diversity and professional development.