Timekeeping Payroll Analyst

Thornton Tomasetti; Illinois; On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott, in Abbott Park, IL, seeks a Timekeeping Analyst to manage ADP Time Management and time attendance, ensuring accurate payroll outcomes and compliance. You will serve as the primary timekeeping expert, handle Zendesk inquiries, and validate pay rules while maintaining data privacy and strong cross-functional collaboration.

The role requires 2+ years in timekeeping/payroll, ADP expertise, and bilingual English/Spanish as a plus.

Qualifications

• High school diploma or GED (for foundational entry).
• Two years of experience in timekeeping, payroll, HR administration, or related field.
• Minimum one to two years of ADP Time Management experience.
• Working knowledge of U.S. payroll and timekeeping practices, including overtime, leave, and wage-and-hour compliance.
• Strong analytical, organizational, customer service, and problem-solving skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a high-volume environment.
• Associate's degree or higher in HR, Business Administration, Accounting, or related field.
• Experience in a large, multi-site organization.
• Knowledge of FLSA and state wage-and-hour regulations.
• Zendesk experience or similar ticketing system.
• Timekeeping system testing and validation.

Responsibilities

• Serve as the primary administrator and subject matter resource for ADP Time Management.
• Manage inquiries through Zendesk and meet service levels.
• Audit time and attendance records for accuracy and policy compliance.
• Investigate missed punches, pay code issues, schedule variances, and overtime exceptions.
• Prepare and validate timekeeping data for payroll processing.
• Apply U.S. payroll and timekeeping rules, including overtime and shift premiums.
• Test payroll rules, policy updates, and system configurations.
• Document test results and coordinate issue resolution with Timekeeping team.
• Generate, analyze, and distribute timekeeping reports.
• Maintain case documentation and resolution notes in Zendesk.
• Escalate complex issues to Timekeeping Supervisor.
• Identify opportunities for process improvement and efficiency.
• Maintain confidentiality and data privacy.

Skills

ADP Time Management

Timekeeping

Payroll knowledge

Analytical thinking

Multitasking

Customer service

Excel

Bilingual English/Spanish

Education

Associate's degree or higher in HR/Business/Accounting

Tools

Zendesk

Microsoft Office

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Opportunity This position works out of our Abbott Park, IL location within the CHR Corporate Human Resources division. This is an onsite position.

The Timekeeping Analyst is responsible for the administration, maintenance, and support of the organization’s time and attendance processes within the ADP/Workday Time Management system. This role ensures accurate and timely recording of employee work hours, leave, and attendance data to support payroll processing, compliance, and operational effectiveness. Serving as the primary owner of the ADP process, the incumbent acts as the first point of contact for timekeeping inquiries, manages requests through Zendesk, researches and resolves discrepancies, performs payroll rules and system testing. The role requires a strong understanding of U.S. payroll and timekeeping rules to ensure compliance with wage and hour regulations and accurate payroll outcomes.

What You'll Work On:

• Serve as the primary administrator and subject matter resource for ADP Time Management.
• Manage and prioritize employee and manager inquiries received through Zendesk and meet established service levels.
• Monitor, maintain, and audit employee time and attendance records for accuracy and policy compliance.
• Research and resolve missed punches, pay code issues, schedule variances, leave transactions, and overtime exceptions.
• Prepare and validate timekeeping data for payroll processing.
• Apply and validate U.S. payroll and timekeeping rules, including overtime, shift premiums, and pay code usage.
• Perform system testing and validation for payroll rules, policy updates, system enhancements, and configuration changes.
• Document testing results and partner with Timekeeping manager and Requirement Analyst to resolve issues.
• Generate, analyze, and distribute timekeeping reports.
• Maintain accurate case documentation and resolution notes within Zendesk.
• Escalate complex system, payroll, or compliance issues to the Timekeeping Supervisor.
• Identify opportunities for process improvement and increased operational efficiency.
• Maintain confidentiality of employee information and comply with data privacy requirements.

Required Qualifications:

• High school diploma or GED.
• Two years of experience in timekeeping, payroll, human resources administration, or a related field.
• Minimum one to two years of ADP Time Management experience.
• Working knowledge of U.S. payroll and timekeeping practices, including overtime calculations, leave administration, and wage-and-hour compliance.
• Strong analytical, organizational, customer service, and problem‑solving skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to manage multiple priorities in a high‑volume environment.

Required Qualifications:

• Associate's degree or higher in Human Resources, Business Administration, Accounting, or related field.
• Experience in a large, multi-site organization.
• Knowledge of FLSA and state wage‑and‑hour regulations.
• Experience using Zendesk or a similar ticket management system.
• Experience performing payroll or timekeeping system testing and validation.
• Experience supporting Payroll, HR, or Shared Services operations through Zendesk.
• Experience serving as a timekeeping subject matter expert.
• Bilingual English/Spanish proficiency.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

The base pay for this position is $61,300.00 – $122,700.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Accounting & Reporting DIVISION: CHR Corporate Human Resources LOCATION: United States > Abbott Park : AP06B

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Equal Opportunity

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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