Timekeeping & Data Integrity Specialist

Equus Workforce Solutions; New York (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

11 Paid Holidays

PTO

Tuition reimbursement

Guided Professional Development Plans

Summer Fridays

Weekly Wellness Sessions

Medical/Vision/ Dental

Employer Paid Life Insurance

Employer 401k Contributions

Employee Referral Bonus

Employee Assistance Programs

Company Picnics Volunteer Experiences

Access to Free Financial Counseling

Job summary

Grant Associates is seeking a Timekeeping Specialist to support attendance verification and data entry across multiple databases. You will enter client information accurately, evaluate documentation for validity, and generate reports from the DTS system to aid management decisions.

Ideal candidates have 1–2 years in data entry and customer service, strong Microsoft Office skills, and the ability to handle confidential information with discretion in a fast-paced setting.

Qualifications

• High School Diploma required.
• Proficiency in Microsoft Office.
• Results-oriented with a strong attention to detail.
• 1-2 years experience in data entry and customer service.
• Ability to read and interpret documents, contracts, and procedure manuals.
• Ability to write professional emails.
• Ability to speak effectively and persuasively before executive leaders and others.
• Ability to apply concepts of basic mathematics.
• Ability to solve practical problems.

Responsibilities

• Consistent and accurate data entry of all client information including attendance, documentation, and case notes.
• Evaluates documentation for validity and confers with management as appropriate; generates and interprets reports from the DTS database.
• Checking information received via fax, email, and in person, against data available in three databases.
• Working in multiple databases simultaneously, including Salesforce, SEAMS, and DTS.
• Checking the department voicemail, and returning the calls with relevant information.
• Messaging program requirements with excellent customer service and directs clients to next steps.
• Maintaining confidentiality of clients’ personal information, according to funder guidelines.
• Pulling the services report from Salesforce, and cross reference with the data entered in DTS.
• Utilizing NYCWAY to correct and confirm the customers contact information in Salesforce.
• Placing outreach phone calls to customers, for various reasons including inquiring about and addressing their needs.
• Using and updating information in Microsoft Excel spreadsheets.
• Collaborating with different departments, with the goal of helping customers be successful in their employment search and training needs.
• Prioritizes workload to meet tight daily deadlines.
• Other duties as assigned

Skills

Data entry

Customer service

Attention to detail

Microsoft Office

Written communication

Reading comprehension

Oral communication

Education

High School Diploma

Tools

Salesforce

SEAMS

DTS

Job description

Grant Associates is seeking a Timekeeping Specialist to support attendance verification and data entry across multiple databases. You will enter client information accurately, evaluate documentation for validity, and generate reports from the DTS system to aid management decisions.

Ideal candidates have 1–2 years in data entry and customer service, strong Microsoft Office skills, and the ability to handle confidential information with discretion in a fast-paced setting.