Time-Sensitive Logistics Coordinator — White-Glove Shipments

Imperative Logistics; Los Angeles (CA); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k + matching

Paid Time Off

Life Insurance

Short/Long-term Disability

Résumé du poste

Imperative Logistics Group is seeking a Logistics Coordinator II in Los Angeles to act as the main liaison among customers, vendors, and internal teams. The role focuses on delivering high-value, time-definite shipments while maintaining precise records and following SOPs.

Strong communication and problem-solving are essential. Candidates should have 3+ years in logistics or customer service, with proficiency in Excel and familiarity with Cargo Wise preferred.

Qualifications

• 3+ years experience in a customer service role within logistics
• Strong written and verbal communication under pressure
• Proficiency with Microsoft Excel and related tools
• Ability to solve problems and coordinate with internal/external teams
• Team oriented with attention to detail and accuracy

Responsabilités

• Serve as liaison between customers, vendors, and internal stakeholders
• Ensure timely updates and issue resolution via email and phone
• Maintain accurate records of contacts, transactions, and complaints
• Follow SOPs and company guidelines to ensure quality service
• Coordinate with colleagues and train staff as needed
• Support KPI attainment and continuous process improvements

Connaissances

Customer service

Excellent communication

Excel proficiency

Problem solving

Team collaboration

Outils

Cargo Wise

Description du poste

Imperative Logistics Group is seeking a Logistics Coordinator II in Los Angeles to act as the main liaison among customers, vendors, and internal teams. The role focuses on delivering high-value, time-definite shipments while maintaining precise records and following SOPs.

Strong communication and problem-solving are essential. Candidates should have 3+ years in logistics or customer service, with proficiency in Excel and familiarity with Cargo Wise preferred.