Imperative Logistics - Logistics Coordinator - II

Imperative Logistics; El Segundo (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

HSA with match

Paid Time Off

Life Insurance

Disability insurance

Job summary

Imperative Logistics seeks a Logistics Coordinator II to act as the liaison between customers, vendors, and internal stakeholders. The role focuses on delivering value through timely communication, accurate documentation, and adherence to SOPs.

You will support Excel-based records, KPI tracking, and cross-functional coordination to maintain high service levels in a fast-paced setting.

Qualifications

• 3+ years in logistics or customer service
• Proficient with Microsoft Excel
• Strong communication and problem-solving skills
• Ability to work both independently and in a team

Responsibilities

• Deliver exceptional customer service and timely updates to stakeholders.
• Maintain records of contacts, transactions, comments, and complaints with accuracy.
• Follow SOPs and leadership directives; adhere to KPI targets.
• Coordinate with internal and external teams to resolve issues.
• Provide training to other department colleagues as needed.

Skills

Customer service

Excel

Problem solving

Communication

Independent work

Team collaboration

Tools

CargoWise

Job description

SUMMARYThe Logistics Coordinator II is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients’ businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.ESSENTIAL JOB FUNCTIONSDeliver exceptional customer service by means of excellent quality performanceTimely communication with stakeholders via email and phoneTimely acknowledgement of customer complaints and issues resolution with periodic updates as neededKeep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, professional, and accurateFollow Standard Operating Procedures and directives as outlined by leadership and the company guidelinesCommunicating and coordinating with colleagues as necessaryCollaborate with both internal and external teamsTrain other employees within the department on an as-needed basisAdhere to company KPI’s (key performance indicators)QUALIFICATIONSSenior: 3+ years industry experienceExperience in a customer service role; with excellent customer service and communication skillsAbility to be patient and understanding, especially in the midst of challenging situationsComfortable using computers and Microsoft Suite, specifically ExcelAbility to effectively problem solve and communicate effectively via phone and emailAbility to work independently and a part of a teamExperienced problem solving mindset and good attention to detailIncreased level of proficiency is expected in related tasks as it pertains to the jobPreferred experience: Cargo Wise or equivalent system experiencePHYSICAL REQUIREMENTSThe position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboardWHAT WE OFFERMedical, Dental, and Vision insurance401k + matching contributionHSA + matching contributionPaid Time OffLife InsuranceEmployer-paid short and long-term disability insurance...and more!Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.