Logistics Coordinator: Customer & Carrier Ops Expert

Imperative Logistics Group; Carlsbad (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Employer-paid disability insurance

Job summary

Imperative Logistics Group in Carlsbad, CA is seeking a Customer Service & Operations Associate to manage bookings, coordinate shipments, and communicate with our network of airlines, cargo handlers, and delivery agents. You will provide pricing information, consultative sales, and effective transportation solutions.

In this fast-paced role you will handle high-volume inquiries, prepare quotes, and ensure on-time delivery while maintaining accurate documentation and strong vendor relationships.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced logistics environment.
• Proficiency with Outlook and Excel.

Responsibilities

• Place new bookings and route shipments to meet service and maximize profit.
• Coordinate freight movement end-to-end and work with carriers and agents.
• Communicate with customers and vendors via phone, email, and web.
• Prepare quotes for customers and vendors and provide pricing information.
• Resolve service issues and escalate when necessary.
• Assist drivers, agents, and carriers with information as needed.

Skills

Communication skills

Time management

Detail oriented

Tools

Excel

Proprietary in-house software

Job description

Imperative Logistics Group in Carlsbad, CA is seeking a Customer Service & Operations Associate to manage bookings, coordinate shipments, and communicate with our network of airlines, cargo handlers, and delivery agents. You will provide pricing information, consultative sales, and effective transportation solutions.

In this fast-paced role you will handle high-volume inquiries, prepare quotes, and ensure on-time delivery while maintaining accurate documentation and strong vendor relationships.