Global Forwarding Logistics Coordinator I – White-Glove Support

Imperative Logistics Group; Laredo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k + matching contribution

HSA + matching contribution

Paid Time Off

Life Insurance

Employer-paid disability insurance

Job summary

Imperative Logistics Group in Texas seeks a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. You will support high-value, time-definite shipments and ensure documentation, accuracy, and professional communication.

Entry-level candidates who are patient, computer-savvy, and able to work independently or in a team will fit. Familiarity with Excel and CargoWise is helpful; training provided to grow in customs brokerage and freight forwarding operations.

Qualifications

• Entry level position.
• Patience and understanding in challenging situations.
• Comfortable using computers and Microsoft Excel.
• Able to effectively solve problems.
• Works independently and as part of a team.
• Customs brokerage or freight forwarding background is a plus.

Responsibilities

• Deliver exceptional customer service with quality performance.
• Timely communication with customers via email and phone.
• Acknowledge and resolve customer complaints with updates.
• Maintain records of customer contacts, transactions, comments and complaints with accuracy.
• Follow SOPs and leadership guidelines.
• Coordinate with colleagues as needed.
• Adhere to company KPIs.

Skills

Customer service

Problem solving

Teamwork

Tools

CargoWise

Microsoft Excel

Job description

Imperative Logistics Group in Texas seeks a Logistics Coordinator I to serve as the liaison between customers, vendors, and internal teams. You will support high-value, time-definite shipments and ensure documentation, accuracy, and professional communication.

Entry-level candidates who are patient, computer-savvy, and able to work independently or in a team will fit. Familiarity with Excel and CargoWise is helpful; training provided to grow in customs brokerage and freight forwarding operations.