Time & Attendance Consultant I - Hybrid, Client Impact

ProService Hawaii; East Honolulu (HI); Híbrido; USD 51 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid healthcare

401(k) matching

Paid parental leave

Student loan assistance

Paid time off

Resumo da oferta

ProService Hawaii seeks a Time & Attendance Consultant I to be the go-to expert for client time tracking systems, handling both hardware and software. This role is based at the Hawaii Kai office with a flexible hybrid schedule to serve Oahu clients effectively.

You will configure, troubleshoot, train, and escalate complex issues to Level 3 support, ensuring payroll accuracy and clock synchronization across sites. A strong mix of technical depth and client care is essential.

Qualificações

• Experience with time & labor systems like UKG Ready or Kronos is a strong plus.
• Sharp analytical skills with a client-first mindset.
• Ability to explain technical concepts to non-technical users.
• Experience handling client escalations and hardware/software configurations in a service setting.

Responsabilidades

• Serve as the client-facing subject matter expert for time & attendance platforms, owning configuration changes, user access, and functionality updates after implementation
• Troubleshoot and resolve time tracking software and hardware issues, including ordering, configuring, and maintaining time clocks at client sites across Oahu
• Deliver user training and system consultations that help client admins confidently manage their own timekeeping
• Diagnose root causes of complex technical issues and elevate to Level 3 support or development with the details needed for a fast resolution
• Test and roll out new feature releases and platform updates, then share that knowledge across the team
• Drive product adoption by proactively consulting with clients and feeding their needs back to Product Management

Conhecimentos

Analytical skills

Client-focused

Technical troubleshooting

Time & attendance systems (UKG Ready,)

Communication

Ferramentas

Time clocks

UKG Ready

Kronos

Descrição da oferta de emprego

ProService Hawaii seeks a Time & Attendance Consultant I to be the go-to expert for client time tracking systems, handling both hardware and software. This role is based at the Hawaii Kai office with a flexible hybrid schedule to serve Oahu clients effectively.

You will configure, troubleshoot, train, and escalate complex issues to Level 3 support, ensuring payroll accuracy and clock synchronization across sites. A strong mix of technical depth and client care is essential.