Employee Relations Specialist — Maui Hybrid

ProService Hawaii; East Honolulu (HI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Fully paid healthcare

401(k) matching

Paid parental leave

Student loan assistance

Job summary

ProService Hawaii in Maui, HI seeks an Employee Relations Specialist to handle high-volume payroll, benefits, PTO, timekeeping, and HR policy inquiries. You will triage, research, and resolve issues across multiple channels, maintaining precise case notes and guiding users to self-service tools.

This role requires accuracy under pressure, clear communication, and the ability to juggle multiple systems. Hybrid schedule with in-office and remote days is offered, and a career path into HR advisory

Qualifications

• Prior experience in a high-volume customer service environment such as call center or shared services.
• Ability to handle employee inquiries across payroll, benefits, PTO, and HR policies.
• Comfort with documenting cases clearly in the system.

Responsibilities

• Serve as the first point of contact for worksite employee inquiries in person, on the phone, email, and case channels, triaging, researching, and resolving questions related to payroll, benefits, PTO, timekeeping, and HR policies.
• Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and first-contact resolution.
• Maintain detailed, timely case documentation in Salesforce so teammates and clients always know where things stand.
• Escalate complex issues with full context and ownership through resolution.
• Guide employees toward self-service tools during routine interactions.
• Monitor patterns, flag service risks, and contribute improvement ideas.

Skills

Customer service

Call center experience

Communication skills

Attention to detail

Multi-system proficiency

Documentation practices

Tools

Salesforce

Payroll systems

T&A systems

Job description

ProService Hawaii in Maui, HI seeks an Employee Relations Specialist to handle high-volume payroll, benefits, PTO, timekeeping, and HR policy inquiries. You will triage, research, and resolve issues across multiple channels, maintaining precise case notes and guiding users to self-service tools.

This role requires accuracy under pressure, clear communication, and the ability to juggle multiple systems. Hybrid schedule with in-office and remote days is offered, and a career path into HR advisory